How to Fix an Xbox That Won't Connect to Wi-Fi

Get your Xbox online again quickly so you can jump back into the game

The Xbox One comes with Wi-Fi built right in, but it doesn't always work. There are a lot of circumstances that can prevent an Xbox One from connecting to Wi-Fi, including interference and obstructions, networking issues, and even corrupt or incompatible router or modem firmware.

Reasons an Xbox One Won't Connect to Wi-Fi

When an Xbox One won't connect to Wi-Fi, the problem can usually be narrowed down to three basic causes:

  • Distance and interference: Most Xbox One Wi-Fi problems are caused by the console being too far from the wireless router or too much interference on the same frequency that the router is using. These problems can be fixed by moving the console or router, removing the source of interference, or switching to a different type of connection.
  • Networking equipment problems: A lot of Wi-Fi connectivity problems are caused by networking equipment like routers and modems. You can usually fix these problems by power cycling your networking equipment.
  • Xbox One problems: Your console may have a hardware or software problem. If the wireless card has failed, there's not much you can do. If it's a software problem, then restarting your Xbox One usually helps.

Each of these basic categories encompasses multiple different root causes, with multiple different solutions. If you suspect a specific type of problem, then that's the best place to start your troubleshooting procedure. If you're unsure, then just start at the beginning and work your way through to the end.

An Xbox One network Wi-Fi settings menu displayed on a television
Karunyapas Krueklad / EyeEm / Getty Images

Improve Your Wireless Signal

Wireless networks are convenient, but they're less reliable than wired networks. A connection that works fine one day may stop working the next, and the cause is usually related to new obstructions or sources of interference.

If you've recently purchased, or moved, any electrical equipment that's capable of interfering with a wireless connection, that could be the reason your Xbox One won't connect to Wi-Fi. If you've moved your Xbox One, router, or placed any large objects between them, that could also be the problem.

If your network doesn't even show up when you try to connect it to Wi-Fi, then this is where you need to start.

Here's how to improve your wireless signal to help your Xbox One connect:

  1. Move your Xbox One or wireless router so that they are closer together.

  2. If you aren't able to move your Xbox One and router so that they're close together, try changing their positions to remove large obstructions.

    Solid objects like walls, ceilings, bookshelves, and other large pieces of furniture can all weaken a wireless signal. Exterior walls and bathroom walls are typically more difficult for wireless signals to penetrate.

  3. Try placing both the router and the Xbox One up as high as possible to reduce interference.

  4. Remove or unplug sources of interference like cordless phones, intercoms, and microwaves.

  5. Try switching your Wi-Fi network to a different channel.

  6. If you're using a 5 GHz Wi-Fi network, try switching to 2.4 GHz.

    While 5 GHz can provide faster speeds, 2.4 GHz networks have better range.

  7. If you aren't able to achieve a strong wireless signal in the area where you use your Xbox One, a Wi-Fi extender may help.

Power Cycle Your Network Hardware and Xbox

Issues with your network hardware and Xbox One can both cause problems with connecting to Wi-Fi, in which case power cycling one or the other will usually allow you to reconnect. If your Xbox One used to connect to Wi-Fi, and now it doesn't, this may be the fix you're looking for.

Here's how to power cycle your Xbox One and network hardware:

  1. Unplug your modem and router from power.

  2. Leave your modem and router unplugged for 10–30 seconds.

  3. Plug your modem and router back in.

  4. Shut your Xbox One down.

    Fully shut down your console by pressing and holding the power button on the front of the Xbox One for at least 10 seconds.

  5. Unplug your Xbox One from power.

  6. Leave your Xbox One unplugged for at least one minute.

  7. Plug your Xbox One back in.

  8. Turn your Xbox One on and check the Wi-Fi connection.

Check Your Xbox One Wi-Fi Settings

When your Xbox One refuses to connect to your Wi-Fi network, one of the first things you should do is verify that you're trying to connect to the right network and that you're entering the correct password.

You'll then need to check if your Xbox One can see your network, and make sure that you're attempting to connect to the right one. If you are attempting to connect to the right network, and you're entering the right password, but the process still fails, there may be an issue with your router firmware.

This process will require you to log into your router to verify the name of your Wi-Fi network, which is known as a Service Set Identifier (SSID), and the password for your network. If you don't have access to your router, you will need to get help from your network administrator or the person who set up your wireless network.

Here's how to make sure your Xbox One is connecting to the correct wireless network:

  1. Open your router settings on a computer and check the SSID and password.

    Wi-Fi settings of a TP-Link router

    You can usually access your router's settings by navigating to,, or

  2. Write down the SSID and password.

  3. Turn your Xbox One on.

  4. Press the Guide button on your Xbox One controller, and navigate to System > Settings.

    Xbox One System Settings menu
  5. Select Set up wireless network.

    Xbox One network settings menu with 'Set up wireless network' selected
  6. Look for the SSID that you wrote down in step one, and select it.

    Network selection menu on Xbox One

    If you don't see the SSID of your network in this list, your Xbox One is probably too far away from your router. Use a different device to verify that your wireless network is working, and then try moving the Xbox One and router closer together.

  7. Enter the password you wrote down in step one.

    Xbox One wireless network password screen
  8. Check to see if your Xbox One has connected to your Wi-Fi network.

What Else Can Prevent an Xbox One From Connecting to a Wireless Network?

In cases where the Xbox One is able to see the wireless network you're attempting to connect to, and the correct password is used, but the console still won't connect to the network, there are a couple of potential issues that could be at fault.

The most common issue is a firmware problem. Firmware is just software that's installed on a hardware device, like a wireless router or modem, that controls how it operates.

If your internet service provider (ISP) updates your router or modem with new firmware, and there is some type of conflict that prevents your Xbox One from connecting to your network, there's not much you can do.

If you own your hardware you may be able to update your own firmware, but you will typically need to contact your ISP for assistance.

The other issue that can cause problems is that your Xbox One may have a custom Media Access Control (MAC) address set that no longer works. This is less common, but you can fix it yourself:

  1. Press the Guide button on your controller, and navigate to System > Settings > Network > Network settings.

  2. Select Advanced settings.

    Xbox One Advanced network settings menu
  3. Select Alternate MAC address.

    Xbox One Advanced settings menu with 'Alternate MAC address' selected
  4. Select Clear.

    Clearing Xbox One 'Alternate Wireless MAC address'
  5. Select Restart.

    Restart console message on Xbox One
  6. Restart your Xbox One, and check to see if you are able to connect to your wireless network.

Switch to a Wired Ethernet Connection

As convenient as Wi-Fi is, there are situations where it just won't work. Whether there's some type of new interference preventing your Xbox One from connecting, or a problem with your router firmware that your ISP refuses to fix, you may find that the only way to get your Xbox One online is to use a wired Ethernet connection.

The benefit of using an Ethernet connection is that wired connections are much more reliable than wireless ones. If you play competitive games on Xbox Network, then even the strongest Wi-Fi connection can put you at a disadvantage due to latency.

If there's absolutely no way for you to connect via Ethernet, then you may want to try a set of network powerline adapters. With a powerline adapter, you can use the electrical wires in your house as a wired network, so you don't have to run a separate Ethernet cable all the way from your router to your Xbox One.

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