What To Do When You’re Fed Up With Your Wireless Carrier

Changing carriers can be confusing, but we're here to help.

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We’ve all been there. You’re in the middle of an important phone call and suddenly the line goes dead. Or, maybe you’re watching a video on your break at work but it keeps buffering because your service isn’t great. Dealing with spotty cellular service can be frustrating. On the contrary, perhaps your cell signal is strong, but your bill keeps going up each month. Trying to discern “additional fees” that keep appearing on your bill can be even more of an annoyance than connection issues. 

If you’re tired of dealing with the headache and frustration of spotty cellular signal or bills that keep going up, then you don’t have to grin and bear it. There are other options out there. Changing carriers can be confusing. What carrier should you go with? How do you know which one will work best for you? Will your current phone work with that carrier? These are all questions you’ll have to answer. Don’t worry, though, we’ll break down everything you need to know right here, so you can find the carrier that works for you and your needs.

How to Find a New Carrier

Once you’ve had enough of your old carrier, it’s time to find a new one. While this step can be daunting, it’s all about knowing what important things to look out for. 

Compare Plans

First, you want to look for carriers that offer plans that fit your budget. Think about how much data you use each month and what kind of other benefits you might expect from your plan. Most cellular companies offer unlimited talking and text, but data often comes with a limited amount of “high-speed” or “priority” data, depending on the provider.

Big carriers like Verizon and T-Mobile aren’t the only options here, though. Carriers like UScellular take pride in creating plans built for customers by people who know the areas they serve. 

You’ll also want to compare the plan perks each carrier offers, outside of just the data options. UScellular offers perks such as hotspot access, free Redbox movie rentals, and an exclusive app that protects against spam and robocalls; all at some of the lowest costs compared to other major providers.

Compare 5G Coverage

5G will eventually be a big part of your cellular service plan. Companies like AT&T, T-Mobile, and Verizon are focusing on the big cities, but UScellular is bringing 5G to smaller towns and communities.

Figuring out which carrier will suit you in the long run is going to be key. If you live outside of those big cities, then a carrier like UScellular could prove to be the best, as it is heavily focused on improving 5G coverage in smaller towns and areas the big carriers might overlook. Plus, all plans include 5G at no extra cost.

To Keep or Not to Keep

Once you’ve decided on a carrier, it’s time to make one set of final decisions—will you keep your phone and your phone number? Because a lot of carriers can use different types of network bands, making sure your phone works on that carrier is important. Luckily, this is usually pretty easy, and most providers—like UScellular—give you a way to check compatibility directly on its website.

If your current phone doesn’t support the network you want to switch to, carriers like UScellular will let you trade it in to get some money back. This can help offset the price of your new device. It’s also good to check how the company handles returns, too. For example, if you don’t like the service, or the device you’ve chosen, UScellular will let you return it within 15 days.

Finally, you need to decide if you want to transfer your phone number. You shouldn’t have much trouble moving your number to another carrier, but the fantastic customer service representatives at carriers like UScellular should be able to help you get everything squared away quickly.

Making the Switch

With all the prep work done, it’s time to switch. Remember to look for plans that work for you. UScellular's Everyday and Even Better plans are perfect for families with at least four lines. These plans include unlimited talk, text, and data, as well as 25 or 50GB of priority high-speed data—dependent on the plan you choose. Both plans also include additional services at no cost, including Call Guardian spam call protection and Redbox movie rentals.

When you’ve completed the change, you’re ready to start enjoying your new service. If you’ve decided to go with UScellular, then you can rest easy knowing your carrier cares about your community. UScellular builds its plans around the neighborhoods it services, bringing the power of a nationwide network to the community level. They've stuck to their values, treating their customers like neighbors and supporting local causes in the communities they operate in.

You also won’t find any hassles managing your account or extra features you don’t need on your bill here. From fixing local signal dead spots, to supporting local causes, the people of UScellular want to give you a state of the art network built by people who live where you live.

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