What to Do When Gmail Is Not Syncing

Relax, you’ll be getting your Gmail emails soon on Android and iOS

Gmail

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If Gmail has problems syncing the mobile app with your Gmail account, you may be unable to perform basic email functions, send and receive emails, and open or read new emails. Sync problems may also cause apps to run slowly. To get things working as they should, re-sync your Gmail account.

Instructions in this article apply to mobile devices running Android 9.0, 8.1, or 8.0, and Apple devices running iOS 12 or iOS 11.

What to Do When Android Gmail Is Not Syncing

The most common instance of syncing problems with Gmail is between the main account and the Android app.

Follow these steps to sync Gmail with your Android device:

  1. Perform a manual sync: Open the Gmail app and swipe from the top of the screen to the bottom.

    Manually syncing Gmail is handy if you only check it periodically on a single device.

  2. Enable automated sync:

    1. Open the Gmail app, tap Menu (the three-bar icon), then tap Settings.
    2. Tap your account name.
    3. In the Data usage section, select the Sync Gmail check box.
    Settings, email address, Sync Gmail checkbox on Android
  3. Make sure the device is online: The device must be connected to a Wi-Fi or cellular data connection to sync the Gmail app.

    Disable Airplane Mode if it's turned on. Airplane Mode turns off internet and data connections and prevents Gmail from syncing with mobile devices.

  4. Check your password: Go to mail.google.com and log in. If you get a password error, that may be why the app isn't syncing properly. Change your password on both devices.

  5. Update the app: Downloading the latest version of the Gmail app may fix Gmail sync problems. Visit the Play Store and tap Update to make sure Gmail is running the latest version.

  6. Clear Gmail app data and stored Gmail files:

    1. Open the Settings app.
    2. Tap Apps and Notifications or, on older versions of Android, tap Apps.
    3. Tap the Gmail app.
    4. Tap Storage > Clear Storage, then confirm the action.
    Settings icon, Apps & notifications, Gmail app in Android

    On Samsung devices, go to Settings > Apps > Gmail > Permissions > Storage. Then, tap Clear Data and confirm your choice.

    Clearing app data shouldn't delete email or other content from a Gmail account, only from the local device. However, if you have important emails on that device, back it up.

  7. Restart the device: Sometimes a restart is all it takes to get a smartphone or tablet to work properly. To restart a device, press and hold the Power button, then tap Restart.

What to Do When iOS Gmail Is Not Working

Syncing problems with the official Gmail application on iOS or with Gmail in the Mail app are a little different. Although some of the same steps for Android apply, a few fixes are specific to iOS devices.

Enable IMAP

IMAP is the technology Gmail uses to send emails from its mail server to the device. It should be enabled by default, but if that changes for some reason, re-enable it.

To enable IMAP on an iOS device:

  1. Open a web browser on your computer (or open the iOS mobile web browser), go to the Gmail home page, and log in.

  2. Tap Settings (the gear icon) and select Settings.

    If you access mail.google.com with an iOS browser, you won't find the Settings gear icon.

    Settings menu in Gmail
  3. Tap Forwarding and POP/IMAP.

    Forwarding and POP/IMAP link in Gmail Settings
  4. Scroll to the IMAP access section and select Enable IMAP.

    Enable IMAP in Gmail Settings
  5. Select Save Changes.

Re-Add the Gmail Account

Sometimes you just have to start again.

To add your Gmail account to your iOS device:

  1. On the iOS device, go to Settings > Passwords & Accounts and tap your Gmail account.

  2. Tap Delete Account and confirm by tapping Delete Account again.

    Passwords & Accounts, Gmail, Delete Account in iOS Settings
  3. Go back to the Passwords & Accounts screen and tap Add Account > Google.

  4. Enter your Gmail account username and password.

    Add Account, Google, Next button in iOS Settings

Reinstall the Gmail App

Delete the Gmail app from your iOS device. Then, go to the iOS App Store, search for Gmail, and reinstall the app.