Using Visual Voicemail on the iPhone

Get previews of your messages without having to listen to them

iPhone dialpad screen

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The iPhone Visual Voicemail feature lists your messages so that you can choose the order you listen to them. Instead of listening to messages in the order you received them — and not necessarily know who they were from until you heard them — preview your messages and transcriptions of the message contents.

Instructions in this article apply to iPhones running iOS 10 or later. Check the Apple list of wireless carriers to see if your carrier supports Visual Voicemail.

How to Use Visual Voicemail on the iPhone

To see and preview voicemails on your iPhone:

  1. Open the Phone app, then tap Voicemail.

    The voicemail tab in the Phone app
  2. Browse the list of messages in your inbox. Each message shows the phone number of the person who left the message, when it arrived, and the length.

  3. Tap a message to read a transcription of the message.

    A transcription of a voicemail on an iPhone
  4. Tap Play to listen to the voicemail.

  5. Tap Speaker to output the audio to the external speakers (instead of the earpiece), tap Call Back to return the call, or tap Delete to erase the file.

    Playing or managing a voicemail on an iPhone
  6. To share the voicemail, tap Share.

  7. Choose how to share the voicemail. Either forward the file in a text message, email it, or save it to a storage system such as Dropbox or the Voice Memos app.

    Sharing or saving a voicemail on iPhone
  8. Voicemails stay on the phone until you delete them.

How to Change Your iPhone's Voicemail Greeting

You can customize your voicemail greeting to change what people hear when they call.

  1. Open the Phone app, tap Voicemail, then tap Greeting.

    Voicemail greeting button on an iPhone
  2. Tap Custom.

  3. Tap Record and begin speaking, then tap Stop when you're finished.

  4. To preview your recording, tap Play after you finish recording but before you save the greeting.

  5. Tap Save to save the greeting.

    Recording a new voicemail greeting on an iPhone

How to Change your Voicemail Password

Lock access to your voicemails with a passcode that the iPhone will require before you can listen to recordings. To set one up or change it, go to Settings > Phone > Change Voicemail Password. Enter a new password, then tap Done to save the changes.

A voicemail password is a number between four and 10 digits long.

Changing voicemail password on an iPhone

The voicemail password only restricts access when you dial a number to check your messages. It doesn't secure the voicemail when you use the Phone app.