Venmo Instant Transfer Not Working? Here's What to Do

Get your money as soon as you need it

Venmo gives its users the ability to send and receive money with just a few taps of the finger, facilitating peer-to-peer exchanges with ease. While funds often appear in a recipient's Venmo balance right away, transferring that money to your bank account can take between 1-3 business days to complete.

If you have an urgent need for cash, the Instant Transfer feature offers a convenient alternative by allowing you to shift your available balance to an eligible Visa or Mastercard debit card in 30 minutes or less. There are a number of reasons why Venmo Instant Transfer might not work as expected, however.

How Do I Contact Venmo?

If your money doesn't arrive on time or you've experienced another problem, Venmo offers the following contact methods and typically responds in a timely fashion.

  • Chat with a support specialist from within the Venmo mobile app by taking the following path: Menu -> Get Help -> Contact Us -> Chat with Us
  • Call Venmo customer support at 855-812-4430 (10:00 a.m. through 6:00 p.m. EST, Monday through Friday; except major holidays)
  • Fill out the Venmo Support team web form.

Before you spend time calling, you can do a little troubleshooting on your own by ensuring there's nothing off on your side of the works.

Is My Debit Card Eligible for Instant Transfer?

All United States-based Visa and Mastercard debit cards that take part in the Visa Fast Funds service or the Mastercard send platform can be used with Venmo Instant Transfer. Unfortunately, most cardholders have no idea whether or not the bank associated with their card participates in said program.

The easiest way to determine whether or not a debit card qualifies for Instant Transfer is to add it to your Venmo account if that hasn't been done already. This can be done from the main menu in the app by selecting the Settings option and then choosing Payment Methods

Once the card has been added to your Venmo account, take the steps outlined below to initiate an Instant Transfer. If your card is eligible, you'll be able to select it from the list provided. If it's not, the card will still be shown in your list but will be greyed out and therefore inaccessible for this purpose.

Funds from a Venmo Instant Transfer are actually sent to the bank account linked to your eligible debit card, so you'll want to verify that account's balance to determine whether or not the transfer was completed successfully before trying to use your debit card for a purchase or withdrawal. 

Take the following steps from the Venmo app to initiate an Instant Transfer and see if your card(s) are eligible.

  1. Tap the Menu button, represented by three horizontal lines and located in the upper left-hand corner of the screen.

  2. When the drop-down menu appears, your Venmo balance should be displayed directly below your name. Select the Transfer to Bank link, found directly to the right of your balance.

  3. Enter the amount that you'd like to transfer and tap on the drop-down menu located towards the bottom of the screen. 

    available debit cards for Venmo Instant Transfer
  4. A list of available cards and bank accounts will be displayed. Those eligible for Instant Transfer will be listed in the Instant section and will not be greyed out, as described above.

How Much Does It Cost?

Bank transfers from your Venmo balance can be initiated free of charge, meaning that every penny ends up in your checking or savings account. However, there is a 1% fee incurred each time you use the Instant Transfer feature, with a minimum of $0.25 and a maximum of $10 taken directly from your transferred funds. For example, if you opt to instantly transfer $50 to your bank account, a $0.50 (1%) fee will be incurred and only $49.50 will actually be transferred.

Are Funds Always Available Within 30 Minutes?

Although the majority of Instant Transfer requests are completed in under a half-hour, there are rare occasions where the funds may be delayed or blocked for a variety of reasons. These can include potential fraud or legal roadblocks as well as past issues with your account or with the sender's account, among others. 

If the funds that you're attempting to transfer possibly originated from a compromised account or card, even without your knowledge, then your Instant Transfer request would likely be held up and reviewed closer. 

We recommend reaching out to Venmo's support team if your money is not made available within or close to the expected timeframe.