How to Enable or Disable Focused Inbox in Outlook

Turn off Focused Inbox for Outlook.com and Office 365

Email icon on purple sphere in a line of other darker spheres
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The default view for the web versions of Outlook is a feature called Focused Inbox, which separates important emails from the rest and places them in a special tab for quick access. If you wish to change the layout of your messages, it's possible to train the Focused Inbox or disable it altogether.

Instructions in this article apply to Outlook.com and Outlook for Office 365. Focused Inbox is not available in the current desktop versions of Outlook.

How to Enable or Disable Focused Inbox in Outlook for Office 365

To toggle the Focused Inbox feature in the Outlook web app that comes with Office 365:

  1. Select the gear in the upper-right corner of the Outlook web app.

    Select the gear in the upper-right corner of the Outlook web app.
  2. Select the switch beside Focused Inbox to toggle the feature on or off.

    Select the switch beside Focused Inbox to toggle the feature on or off.

How to Enable or Disable Focused Inbox in Outlook.com

To toggle Focused Inbox in the free web version of Outlook Mail:

  1. Select the gear in the upper-right corner of Outlook.com.

    Select the gear in the upper-right corner of Outlook.com.
  2. Select Display settings from the drop-down menu.

    Select Display settings from the drop-down menu.
  3. Select Focused Inbox under Display Settings.

    Select Focused Inbox under Display Settings.
  4. Select Sort messages into focused and other or Don't sort messages.

    Select Sort messages into focused and other or Don't sort messages.
  5. Select OK.

    Select OK.

How Does Outlook Decide Which Emails to Put in the Focused Inbox?

Several factors determine which messages display in the Outlook Focused Inbox. These include:

  • Previous training from similar emails: For example, if you move an email from a newsletter to Focused Inbox, future messages from the same newsletter appear in the Focused Inbox automatically.
  • People you have emailed in the past: If you send numerous messages to a client, messages from their email address automatically appear in the Focused Inbox.
  • People in your Outlook Contacts: If you add an email address to your address book, emails from these contacts appear in the Focused Inbox.

How Can I Move Emails and Train My Outlook Focused Inbox?

To move an email from the Other Inbox to the Focused Inbox, right click the message and select Move to Focused Inbox or Always Move to Focused Inbox.

To move an email from the Other Inbox to the Focused Inbox, right click the message and select Move to Focused Inbox or Always Move to Focused Inbox.

How to Enable or Disable Focused Inbox in Older Versions of Outlook

In Outlook 2013 and earlier desktop versions, go to the View tab and select Show Focused Inbox to turn Focused Inbox on or off.

In Outlook 2013 and earlier, go to the View tab and select Show Focused Inbox to turn Focused Inbox on or off.