How to Get Subtitles on Amazon Prime Video

Make Prime Video accessible when it's hard to hear

By
Jeremy Laukkonen
Jeremy Laukkonen
Jeremy Laukkonen
Writer
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Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. When not researching and testing computers, game consoles or smartphones, he stays up-to-date on the myriad complex systems that power battery electric vehicles .
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Updated on April 24, 2022
Reviewed by
Kayla Dube
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Reviewed by Kayla Dube
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Kayla Dube has 4+ years' experience in videography and filmmaking. She frequently works in production with indie film companies.
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What to Know

  • On the website: Start a video with available subtitles, click the speech bubble icon, and select the language you want. 
  • In the app: Press the options button on your controller or remote > Subtitles > Off > Select a language.
  • To create subtitle presets with different text colors, sizes, and effects, navigate to Amazon.com/cc, and click Edit.

This article explains how to get subtitles on Amazon Prime Video, including how to turn on subtitles on the Amazon Prime web player and the Amazon Prime app.

Can You Get Subtitles on Amazon Prime Video?

Most videos on Amazon Prime Video have subtitles available, and many even offer subtitles in multiple languages. The subtitles feature is connected to the closed captioning feature, and they’re accessed in the same place. If both subtitles and closed captions are available, you can choose which one you want when you turn subtitles on.

Here’s how to get subtitles on Amazon Prime Video on the web player:

  1. Play a video with subtitles available.

  2. Click the Closed Caption or Subtitles (speech bubble) icon.

    The speech bubble icon highlighted when playing an Amazon Prime video.

  3. Click the language you want,e.g., English [CC].

    English [CC] highlighted in the Amazon Prime Video subtitle settings.

    If you don’t see any options in this menu, that means the video doesn’t have subtitles available. Some videos have multiple language options, some just have one, and others have none at all.

  4. Subtitles are now enabled.

    Subtitles enabled in Amazon Prime Video.

How to Get Subtitles in the Amazon Prime Video App and Smart TVs

You can also enable subtitles in the Prime Video app on your streaming device, like a Fire Stick, game console, or smart TV.

Some devices allow you to turn subtitles on or off in the settings of the device itself. If your remote has a CC button, it may turn the subtitles on right away. In other cases, you may need to navigate to accessibility options in the device settings.

Here’s how to get subtitles in the Amazon Prime Video app:

  1. Play a video with subtitles available.

    A video playing in the Amazon Prime Video app.

  2. If you aren't sure which button on your remote or controller opens the Options menu, pause the video.

    Pausing tells you which button to open options.

  3. Press the Options button on your remote and select Subtitles.

    Subtitles highlighted in the Amazon Prime Video app options menu.

  4. Select Off.

    Off highlighted in the Amazon Prime Video app subtitles settings.

    If the button says a language instead of Off, that means subtitles are already on.

  5. Select the language you want, e.g., English [CC].

    English [CC] highlighted in the Amazon Prime Video app subtitle settings.

  6. Adjust the subtitle settings if you want, or press Play.

    Subtitle settings highlighted in the Amazon Prime Video app.

  7. The subtitles are now on.

    Subtitles displayed in the Amazon Prime Video app.

How Do I Get English Subtitles on Amazon Prime?

Subtitles on Amazon Prime are enabled from within the language settings while watching a video. If a video has subtitles available, you can turn the feature on by clicking the speech bubble icon in the web player, or by pressing the options button on your controller and selecting subtitles in the app.

While subtitles are turned on and off in the web player and app, you can also manage your Amazon Prime subtitles on the Amazon website. This settings option allows you to create three different subtitle presets with different text sizes, colors, and even background colors, but you can’t actually turn subtitles on and off.

Here’s how to manage your Amazon Prime subtitles:

  1. Navigate to Amazon.com/cc.

    Closed captioning settings on Amazon.

  2. You have three presets to choose from, if you want to change one, click Edit.

    Edit highlighted on the Amazon closed caption settings.

  3. Choose the text color, size, font, shadow or outline, background color, and background outline, then click Save.

    Save highlighted in Amazon closed caption settings.

  4. Check your new presets, and continue editing until you are satisfied.

    Amazon closed caption settings.
FAQ
  • How do you turn off subtitles on Amazon Prime on TV?

    To turn off subtitles if you're using the Amazon Prime app on a TV, pause playback and press Options on your remote control. Select Subtitles > English CC (or your currently set language), and then scroll up and select Off.

  • How do you turn off subtitles on Amazon Prime on a Roku?

    Press the Home button on your Roku remote, and then select Settings from the menu on the screen. Navigate to Accessibility > Captions Mode, and then select Off.

  • Why are subtitles not working on Amazon Prime?

    If your Amazon Prime subtitles aren't working, there may be a bug in the Amazon Prime app, there could be a browser issue, your subtitles may be turned off, or the movie or show may not support subtitles. Try restarting the Amazon Prime app, reloading the web page, or rebooting your computer or streaming device.

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