Troubleshooting Sony Cameras

Fixes for some common Sony camera problems

Woman holding Sony camera

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You may experience problems with your Sony camera from time to time that don't result in any error messages or other easy-to-follow clues as to the problem. Troubleshooting such problems can be a little tricky. Use these tips to give yourself a better chance to fix the problem with your camera.

The Camera Will Not Turn On 

Most of the time, this problem is related to the battery. Make sure your rechargeable battery pack is charged and inserted properly.

The Camera Turns off Unexpectedly

Most of the time, this problem occurs because the Sony camera's power-saving feature is set and you have not pushed a camera button within the time allotted. However, some Sony cameras will shut down automatically when their temperatures rise beyond a safe level.

Images Will Not Record

Several potential occurrences can cause this problem. First, make sure there is available storage space on the memory card or within the internal memory. Make sure the shooting mode is not set inadvertently to "movie" mode. Finally, the camera's auto-focus feature might not have enough light to work properly.

Images Are Constantly out of Focus

Several causes are possible. Make sure you aren't too close to the subject. If you're using a scene mode, be sure you've chosen the right one to match the lighting conditions. Center the subject in the frame or use the auto-focus lock feature to focus on a subject at the edge of the frame. The camera's lens also could be really dirty or smudged, causing blurry photos. Some lenses have an auto-focus on/off switch. Make sure it's set to auto-focus or that you are manually focusing correctly.

Strange Dots Appear on the LCD

Most of these dots are related to slight malfunctions with the screen pixels themselves. The dots should not appear in your photos. Some problems such as these usually are not repairable.

Cannot Access the Photos in Internal Memory

With most Sony camera models, whenever a memory card is inserted, internal memory is not accessible. Remove the memory card, then access the internal memory.

The Flash Will Not Fire 

If the flash is set to "forced off" mode, it will not fire. Reset the flash to automatic mode. You also might be using a scene mode that shuts off the flash. Try a different scene mode.

The Battery Charge Indicator Is Wrong

Sometimes the indicator will misread the battery charge when your camera is being used in extremely high or low temperatures. If you experience this problem in normal temperatures, you might need to fully discharge the battery once, which should reset the indicator when you recharge the battery for the next time.