Emporia State University
Troubleshooting & Support
Smart Home Technology
Android & iOS
5G & Wireless Networks
In addition to serving as GM and VP of Lifewire, Tim writes much of the complex troubleshooting content on the site and has for more than a decade.
Tim has been professionally installing and servicing technology for over 30 years and writing about it for over 20. He's done everything from building computers for clients, to running tens of thousands of feet of networking cable, to administering servers that operate one of the biggest consumer goods distribution networks in the country.
Prior to leading and writing for Lifewire, Tim was a Systems Engineer for Target Corporation. Before that he sold, installed, and serviced networking equipment for a small telecommunications company. Tim is also a technology consultant, focusing on small and medium-sized businesses. He is the author of Windows 8 Basics in 30 Minutes.
Working for that long with technology users taught Tim how to communicate with real people about complicated topics, making his jump into technology journalism and education a natural progression.
Tim has been quoted or referenced in many major online and print publications, including The New York Times, Forbes, Scientific American, Vice, ZDNet, Computerworld, Fox News, Engadget, Digital Trends, Yahoo Finance, Gizmodo, PCMag, Ars Technica, Huffington Post, Android Authority, Lifehacker, and hundreds of other sites.
Tim's work is so highly regarded that it's also often referred to in companies' internal support documentation. Companies like Intel, Adobe, Mozilla, Vimeo, Tumblr, Hubspot, Cisco, Square, HP, Grammarly, Wordpress, CA Technologies, San Diego State University, and even the Library of Congress all reference his work. Tim's content is also used as expert references for well over 100 Wikipedia pages.
Considering the troubleshooting nature of much of his writing, it's no surprise that his content is also used across hundreds of online forums to help people solve problems with their technology. Users of Microsoft, HP, Stack Overflow, McAfee, Dell, Lenovo, Avast, Xfinity, Yahoo Answers, Acer, HP, and many other communities commonly reply to questions for help with links to Tim's work as accurate and easy-to-follow solutions.
Tim attended Emporia State University in the US where he completed courses in computer science and business technology. After college, Tim earned a number of general and product-specific certifications and completed additional courses in the computer support, networking and telecommunications fields.
"I very much enjoy helping people find solutions to their problems. It's very rewarding being approached by someone with an issue and then being able to help them solve it. Even better is when I can educate people to solve and prevent technology problems themselves!"
If you have something that does not require a reply, like a comment, some feedback, a review request, etc., feel free to send me an email at firstname.lastname@example.org. Thank-you emails, especially, are always appreciated!
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