Fix It: The Remote Device Won't Accept the Connection

If your browser won't connect to the internet, these fixes will help

The error message that the remote device or resource won't accept the connection may be a temporary glitch, or it could be a sign of malware.

If you've connected your laptop to your corporate network, the IT department might have modified your LAN settings to use the company's proxy server to access the internet. If this setting remains when you try to connect from home, you could see this error.

The solution for this problem depends on what caused the error.

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Causes of Remote Devices Not Accepting Connections

The meaning behind this error message is related to how your internet traffic is routed whenever you use a browser.

When your computer is configured to use a proxy server, all of your internet requests are routed to that proxy server. The proxy server then handles all traffic between the internet and your computer. On a corporate network, this is normal. IT administrators use proxy servers to protect corporate networks from malicious websites and protect corporate information.

However, in some cases home users get infected by software that modifies the LAN settings in an attempt to route internet traffic through unwanted proxy servers.

Photo of a proxy server with network cables
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How to Fix Remote Devices Not Accepting Connections

  1. Run a malware scan. Especially in a home context, this error may indicate a specific kind of malware infection that tries to route outbound traffic through a proxy server. That redirection allows the people who control the proxy to read all the content of that traffic—including account passwords.

  2. Refresh your DNS server settings. Managed networks sometimes experience updates to DNS settings that don't effectively propagate to local machines. Releasing then refreshing your DNS server resets the DNS cache, clearing misaligned settings that block access to some remote assets.

  3. Obtain fresh groupware policies. it's possible that one of your group policy settings changed, which causes your computer to use the wrong proxy server for internet access.

    From a Command Prompt window, execute gpupdate /force. If Windows presents an error, someone with administrative access must execute the command, instead.

  4. Remove the proxy server from your LAN settings. Access Internet Connections > Internet Properties > Connections and verify that Automatically detect settings is enabled.

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