SugarSync: A Complete Tour

This is a full tour of the SugarSync software that's used to back up files to your online account. We'll take a look at all the important screens in the SugarSync software, including backup options, sharing tools, and more.

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Welcome to SugarSync Screen

Welcome to SugarSync screen

After installing SugarSync to your computer, you'll be told to name the computer (that screen isn't shown here) and then which folders you'd like to back up.

You can skip this part and select the folders later (see Section 7), or you can go ahead and choose which ones you want to be backed up now.

As you select folders, the space usage section to the right will gather how much storage is required in your account to save all those files.

Carefully consider what you should back up before just throwing everything in.

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Folders Tab

SugarSync folders tab

Once SugarSync is installed, this is the first screen you'll see every time you open it. This is where you go to see which folders are backed up.

As you can see in the screenshot, the folder name and size are displayed. You can right-click on any folder for more options.

The number next to these folders (not shown here) means that the folder is syncing with another device. There's more on this in the next section.

Right-clicking lets you disable these folders so they quit backing up to your SugarSync account. It also lets you share the folders with others. There's more on the sharing aspect of SugarSync later on in this tour.

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Activity Tab

SugarSync activity tab

The "Activity" tab in SugarSync is where you go to see which files have been uploaded to your account. It also lists every file that's been removed or edited.

Basically, for all things related to your backup, go into this tab to monitor what's happening.

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Devices Tab

SugarSync devices tab

The "Devices" tab in SugarSync shows you all the folders that are being backed up on all your devices. It's like the "Folders" tab but it includes all your other devices as well.

This tab makes it easy to control what folders you sync between your devices. Anything you do to the files in one synced folder will be reflected in all the other devices that are also syncing that folder. This means if you remove a file from a synced folder, it will be removed in the same folder on the other devices. The same is true if you modify a file, rename it, etc.

In this screenshot, you can see a few folders. The first is the folder I'm backing up from my computer. The second is images backed up from the mobile app. The third folder, "My SugarSync," is the default sync that's enabled when you install SugarSync; any file put there will be synced across to the other devices, as well as stored online in your SugarSync account.

As you can see, "Mobile Photos" is a folder being backed up from my phone, which means its files are in sync with my online account but aren't being synced to my desktop, which is indicated by the plus sign to the right.

You can select the plus sign to start syncing that folder with the computer. Doing so will have SugarSync ask where to save those files.

In this example, if we assume "Escape Room Gallery" were in sync with another computer using my same SugarSync account, removing files from this computer would also remove them from the sync folder on my other computer, and vice versa. The deleted files would then be accessible only from the "Deleted Items" section that we'll go over below.

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Public Links Tab

SugarSync public links tab

The "Public Links" tab is used for keeping track of all the public links you've made from your SugarSync backups.

These links are used for sharing files/folders with anyone, even if they aren't SugarSync users. Recipients are able to preview (supported) files in their browser and download all of them as many times as they wish.

Public links don't allow other people to edit your files. Those rights are only available if you share a folder with another SugarSync user, which is explained below.

These public links can be created in Windows Explorer by right-clicking a shared folder or file and copying the link. It can also be done from within your account in a browser and via the SugarSync program in both the "Folders" and "Devices" tab.

As you can see, the total number of downloads is shown next to each publicly shared folder. You can disable a share by right-clicking it and choosing Disable Public Link.

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Shared By Me Tab

SugarSync shared by me tab

All the folders you share with other SugarSync users are gathered together in this "Shared By Me" tab. Files and folders you share with the public are in the "Public Links" section of SugarSync.

From here, you can disable sharing any of the folders as well as edit the permissions. To change the permissions, right-click a folder and choose Manage

You're able to grant or deny add, edit, delete, and sync rights, which means you can toggle between "View Only" and "View & Edit" permissions.

These shares can be created from the actual folders in Windows Explorer as well as from the "Folders" and "Devices" tabs in the SugarSync program and from a web browser.

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File Transfers Tab

SugarSync File Transfers tab

Anything you're in the middle of uploading or downloading to your SugarSync account is seen in the "File Transfers" tab.

For example, like you see in this screenshot, we've added another folder to the backup, so we can watch as each file is queued for upload and then removed from this list.

If everything is already uploaded to your account and nothing is syncing with your computer right now, both sides of this screen will be blank.

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Protected Folders Tab

SugarSync Protected Folders tab

The "Protected Folders" tab lists all the folders backed up to your SugarSync account that you've instructed to be protected. This means that they'll have additional copies made to protect the files in that folder should they be deleted or stolen.

The way you add folders to this tab is from the "Folders" or "Devices" tab. Right-click the folder you want to protect and choose Create Protected Folder. You can specify how many copies of that folder should be made (from 1 to 12) and how frequent to make the copies (like daily or monthly).

Right-click the protected folder to change those settings or to stop protecting it.

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Deleted Items Tab

SugarSync Deleted Items tab

Anything you delete from your SugarSync account can be reviewed and retrieved in the "Deleted Items" tab.

As you can see in this screenshot, there are a handful of images deleted from the "Escape Room Gallery" folder. We can search through the list to find something specific as well as right-click any item for more options, like to download it to the computer, restore it to its original folder, move it, or permanently delete it.

Deleted items remain in your account for 30 days, after which they're permanently removed and no longer accessible.

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Menu Options

SugarSync menu options

This is a screenshot of SugarSync's menu options.

My Account on will open your SugarSync account in a web browser so you can change your account settings, upgrade your plan, view and restore your files, etc.

Change Device Name simply opens the "General" preferences tab so you can change how SugarSync identifies the computer.

Some of the other options from this menu are explained in detail in the following slides.

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Manage Folders Screen

SugarSync manage folders screen

The "Manage Folders" screen is the easiest way to select which folders you want to back up with SugarSync. This screen can be accessed from the Add Folders to SugarSync option on the menu.

You can back up folders by going through here and placing a check next to each one. As you do so, you can see how much storage space remains in your account from the right-hand side of the screen.

This screen doesn't necessarily need to be accessed to back up folders because you can also do it from Windows Explorer by right-clicking a folder and choosing Add folder to SugarSync.

However, using the "Manage Folders" screen makes it much easier to back up multiple folders. It's certainly a lot faster.

Though it would seem like this is the right place to stop folders from backing up with SugarSync, that's actually done in the "Folders" or "Devices" tab, not this one.

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General Preferences Tab

SugarSync general preferences tab

This is SugarSync's "General" preferences tab, which can be found from the Preferences option in the menu.

The first option lets you enable or disable SugarSync from starting up automatically when you first log on to your computer. It's best to enable this option so your files are always protected.

"Show file and folder status icons" is enabled by default. It shows a small yellow icon on the folders that are currently being uploaded or downloaded to or from your SugarSync account. It also shows a green icon on the folders that are syncing between your devices.

You can change the description this computer is labeled as in your SugarSync account by editing the "Device Name." For example, using "Upstairs Computer" or "Laptop" is an easy way to differentiate between your computers, and thereby understanding what files in your account belong to which computer.

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Bandwidth Preferences Tab

SugarSync bandwidth preferences tab

Control how much bandwidth SugarSync is able to use for uploading your files from the "Bandwidth" tab of the preferences screen.

You only have three options here. The setting can be slid to the very left to use the lowest amount of bandwidth, to the right to utilize as much bandwidth as possible, or to the middle for a balance between the two.

The higher this option is, the faster your backups to SugarSync will complete, which means the opposite is true as it moves downward.

Not sure if you should adjust this? Backing up all the time could slow your internet connection because it's taking up too much bandwidth.

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