Sonos Ending Support for Popular Legacy Products

Some classic Sonos systems won't get any software or feature updates

What: Sonos is ending support for half a dozen key legacy sound products.

How: The products, like the original Connect and Bridge, will still work, but will no longer get software updates and feature enhancements.

Why Do You Care: With 92% of all sold Sonos products still in use, it’s possible you have one or more of these products at work in your home. It may be time to make a Sonos upgrade plan.

Sonos Connect
An original Sonos Connect. One of the devices losing support in May,.  Lifewire / Lance Ulanoff

Good technology can last for years, even decades, but what was in vogue for 2004 is rarely still applicable in our new decade. Tech shrinks, ecosystems change, and software updates on an almost daily basis.

Mature companies like Apple and Microsoft often find themselves supporting older products for decades. Until they decide to stop. Apple’s latest iOS doesn’t support some older iPhones. Microsoft stopped supporting Windows 7 just last week.

Now Sonos, which was founded in 2002 and started selling wireless sound systems in 2004, is pulling the support plug on a handful of classic sound systems and accessories.

The company made the announcement Tuesday in a blog post.

Starting in May, Sonos will stop delivering updates to:

  • Original Zone Players
  • Connect
  • Connect: Amp
  • Play:5 (first gen)
  • CR200
  • Sonos Bridge

This means these products will no longer get software updates or additional features but, according to Sonos, the products will continue to function. However, since most of these Sonos products operate within the Sonos ecosystem, an update to a newer Sonos product in your home might render one of these older ones useless.

“Ideally all our products would last forever, but for now we’re limited by the existing technology,” wrote Sonos in the post.

As a Sonos product user, this concerns me a bit. I do have almost decade-old Player:1 devices around my home. Fortunately, Sonos will still support those. On the other hand, Sonos’ decision could have wide-reaching implications since, according to Sonos, 92% of all sold Sonos products are still in use today. This also makes sense; Sonos has always built remarkably robust devices.

The wireless sound company takes this action as it comes off a particularly strong 2019, in which it sold 1 million devices in Q3 of last year, with much of the growth due to the popular Beam sound bar.

Sonos recommends its customers either continue using the products or prepare them for recycling by wiping out all personal information and delivering them to nearby e-cycling centers.