News > Streaming Some Apple TV App Users Report No Audio in Movies The bug affects smart TVs and streaming sticks like Roku and Chromecast By Rob Rich Rob Rich Twitter News Reporter College for Creative Studies Rob is a freelance tech reporter with experience writing for a variety of outlets, including IGN, Unwinnable, 148Apps, Gamezebo, Pocket Gamer, Fanbolt, Zam, and more. lifewire's editorial guidelines Updated on August 2, 2021 03:49PM EDT Fact checked by Rich Scherr Fact checked by Rich Scherr Twitter University of Maryland Baltimore County Rich Scherr is a seasoned technology and financial journalist who spent nearly two decades as the editor of Potomac and Bay Area Tech Wire. lifewire's fact checking process Tweet Share Email Tweet Share Email Streaming Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming A number of Apple TV app users have experienced an audio bug that's been muting all sound from the films they've rented or purchased. According to 9to5Mac, the bug has been popping up on all platforms that use the Apple TV app, whether it's tvOS, other smart TVs, or external streaming devices like Chromecast or Roku. There doesn't seem to be a clear pattern to the bug either, as it's not affecting all users or media with any consistency. Apple 9to5Mac theorizes that this could be a digital rights management (DRM) error that's blocking audio as a copyright protection measure, despite the media being properly paid for. Purchases also have become a problem for affected users, as many of them have stated that Apple Support has been unable to give them a "fresh" file with working audio. Instead, the company has issued some refunds and considered the matter closed, which disappoints users who just want to watch a certain movie. But at least it's something. Some users aren't even getting that, because, in some cases, Apple apparently has refused to issue a refund, 9to5Mac reported. Understandably, many Apple TV users are unhappy. As stated by Twitter user @TERRIfic_IsShe, "Trying to watch the purge on Apple TV and it’s literally no sound on the movie." User @CharleeWaynne contacted Apple TV's Twitter account with a similar issue, stating, "There's no sound on my rented movie and now it won't play at all!" Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Email Address Sign up There was an error. Please try again. You're in! Thanks for signing up. There was an error. Please try again. Thank you for signing up! Tell us why! Other Not enough details Hard to understand Submit