Sample Warranty Letter for Cameras

File complaints in a formal warranty claim letter

A broken camera lens

Tsuyoshi Kobayashi/EyeEm/Getty Images

If your new camera breaks, it can be a sickening feeling. Nobody wants to have to deal with trying to convince a large camera manufacturer that you did nothing wrong in your use of the camera. That's where a sample warranty letter for a defective camera can help you move the process along.

Feel free to copy and use this sample letter when filing a formal complaint with a camera manufacturer during a dispute over honoring a warranty. Finding contact information for your camera's manufacturer is easy. 

Compose Your Letter

To compose the letter, just fill in your personal information in the bolded areas.

Your Contact Information

Company's Contact Information (If you can address the complaint letter to a specific person, you'll have a better chance of having your dispute resolved.)

Date of Letter

Dear Contact Person:

I purchased a Model Number and Brand Name camera at Name of Store on Date of Purchase and Other Pertinent Purchase Information.

Unfortunately, this camera model has not performed as expected, and I believe the defective camera should be replaced under terms of the warranty. The problems with camera include List of Defects.

To resolve this problem satisfactorily, I would appreciate a Replacement Camera, a Refund, a Repair, Credit Toward Another Model, or Another Specific Action. I have included copies of all pertinent documents regarding my purchase of this model, as well as a list of calls and correspondence from my previous attempts to have this matter resolved.

I am looking forward to your reply on this matter. I will wait until Specific Date for a reply before seeking assistance in resolving this dispute from a third party. Please contact me using the information above.


Your Name

Warranty Claim Letter

Before sending a warranty claim letter to the manufacturer, it's best to contact the company by telephone or e-mail to determine where to send the letter and what recourse you have in this matter. Some camera makers have specific rules you must follow to submit a warranty claim, so it's best to do things correctly from the start of the process, hopefully speeding up the successful resolution of your warranty claim.

It's also important that you take some steps at the time you purchase the camera to help you have a better result, should you ever need to file a warranty claim. For example, make sure you know where your receipt for the camera is. Write down the retailer from which you purchased the camera, as well as the date of purchase. Make note of the camera's serial number and model number. Having this information all in one location will speed the process of submitting a warranty claim.

Persistence Pays Off

Unfortunately, you may find that it takes quite a few efforts at contacting the company before you receive any results. If you don't receive a response using one form of communication, try e-mail, phone calls, web chat sessions, and social media.

Keep copies of any correspondence you send to the manufacturer. You can take screenshots of chat sessions or social media contacts. And of course, make a copy of any receipts you send to the camera maker. Don't send the original copy, as you might not receive it back.

Be sure to keep track of your communications efforts. Having a detailed, written list of the times you've reached out to the manufacturer, as well as anyone you've spoken with and any answers you received can help you receive the results you want in the end.