Ring Doorbell Troubleshooting Tips

The Ring Doorbell is an easy way to modernize your home with a snazzy gadget that not only alerts you when someone is at your door but also allows you to see potential guests and communicate with them without answering your door. While the Ring doorbell isn't overly technical, there are several issues that can arise. Here are some Ring Doorbell troubleshooting tips.

Why Is My Ring Doorbell Not Working or Offline?

If your Ring Doorbell goes offline it can't connect to the Ring app and execute functions like viewing someone at the door. Often, if a Ring Doorbell goes offline it's due to some sort of Wi-Fi issue. Other common reasons why a Ring Doorbell may go offline include:

A power surges that may disconnect your router.
Wires on an internet router coming loose.
A user changing the password to their Wi-Fi network.
A discharged battery.
A temporary loss in household power.

Why Is My Ring Doorbell Pro Having Power Issues

The Ring Doorbell Pro is the model that may have the most issues with power. Unlike the original Ring Doorbell or Ring Doorbell 2, the Pro doesn't have a rechargeable battery, nor does it receive power from an Ethernet connection, like the Ring Doorbell Elite.

The Ring Doorbell Pro needs a power source that provides between 16 and 24 volts. Ring Doorbells are typically connected to the wire station of your traditional outdoor press and chime doorbell, which usually runs on 16V. Depending on how frequently your Ring Doorbell Pro is used and what functions are executed, it may require more power.

To check if your Ring Doorbell Pro is receiving enough power, access Device Health in the Ring app and look for the voltage setting. If it's indicated as "Good" or at least 3,900mV when you select the voltage option, there is likely no power issue with your Ring Doorbell Pro.

Your Ring Doorbell Pro may have a power issue if it works for a short time and unexpectedly stops working, even if it's new and freshly set up. Other indications it isn't receiving enough power include:

Unable to maintain a Wi-Fi connection.
Randomly shutting off.
Freezing during live video.
Night vision stops working.
The original internal doorbell doesn't ring properly.

What to Do If Your Ring Doorbell Is Not Working

If the issue is minor the Ring Doorbell will typically reconnect to Wi-Fi automatically once power is restored.

Check doorbell status. If the doorbell doesn't automatically connect, check the Device Health section of the Ring app. If the Ring Doorbell is listed as "Offline," users should check their Wi-Fi hardware for any issues.

Users should check whether other electronics in their home are properly connected to Wi-Fi to ensure the issue is strictly with the Ring Doorbell.
Put the Ring Doorbell into Setup mode. Press the Setup button on the device. Press the Setup button again after 10 seconds, then check to see if the doorbell reconnects automatically.
Charge doorbell. Make sure the Ring Doorbell is properly charged.
Re-insert battery. If you have a Ring Doorbell 2, remove and re-insert its battery, then check to see if the doorbell reconnects automatically.
Add more power to Doorbell Pro. Install a Ring Pro Power Kit or Pro Power Kit V2 to your original doorbell. The former requires you to connect wires from the internal doorbell to the Power Kit, but the V2's wires are already connected to the kit, so you only need to connect the other end to the Front and Transformer stations of the internal doorbell.

If you are not comfortable handling electric wires, contact a licensed electrician to install the Ring Doorbell Pro Power Kit.