Restaurant Delivery Service War: Uber Eats vs DoorDash

What are the differences in availability, costs, and usability?

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When you're hungry and you don't feel like driving anyway, a food delivery service is the perfect option. But which is better, DoorDash or Uber Eats?

Choosing the right food delivery service boils down to a few important criteria. Is the service available in your area? What variety of choices are available? How much does each service cost? Is the website or mobile app user friendly?

While both DoorDash and Uber Eats score fairly well in all of these areas, each performs better in some ways more than others.

Overall Findings

Uber Eats
  • Fewer choices in non-metro areas.

  • Limited categories to choose from.

  • Fewer filtering options.

  • Detailed order status updates.

  • Large variety of food choices.

  • More categories and filters.

  • Free delivery options.

  • Easy ordering process.

In general, if you're choosing between DoorDash or Uber Eats, your choice may boil down to variety or delivery status updates.

In almost every other way, the two services are equal. Both have a very user-friendly ordering process and provide real-time updates on the status of your order. Not only will you know when your order was picked up, but you'll see your driver's location on a map as they approach your home. While Uber Eats adds a service charge on orders, delivery fees are often lower so the costs balance out.

Where DoorDash and Uber Eats differ is the fact that Uber Eats still doesn't offer as many restaurant choices as DoorDash in most areas. Since you can choose from free delivery options in DoorDash, you could save money by ordering with that service. However, if you like more detailed updates after you place your order, Uber Eats does a wonderful job breaking down the delivery process into smaller, more frequent updates.

Availability: You'll Find DoorDash in More Places

Uber Eats
  • Smaller restaurant selection in most areas.

  • Smaller variety of food types.

  • Good availability of drivers.

  • Larger selection of restaurants in most areas.

  • Wider variety of food choices.

  • Many drivers available.

If you live in most metro areas, you may not notice too much difference in availability between DoorDash and Uber Eats. Most restaurants in metro areas know that if they have listings with as many food delivery services as possible, it'll have a big impact on sales.

The same isn't true in non-metro and rural areas. DoorDash is vastly more popular and well-known than other food delivery services. This means in most locations you'll see fewer restaurants listed on Uber Eats. And if you enjoy ethnic foods or a wide variety of food choices, you'll be limited in Uber Eats with a filter for food types that offers fewer options.

Variety: DoorDash Offers Many More Options

Uber Eats
  • Limited categories to browse.

  • Only three basic dietary options.

  • Fewer restaurant choices.

  • Almost 20 categories to browse.

  • Many more restaurants to choose from.

  • More filtering choices.

Since Uber Eats offers fewer restaurant choices in non-metro areas, it goes without saying that there's much more variety with DoorDash. If you're vegan, on any special diet, or enjoy more ethnic foods, DoorDash is the clear choice for you.

However, DoorDash seems to have many more choices when it comes to filtering as well. DoorDash lets you organize browsing by ethnicity, convenience, meat type, vegan or vegetarian, and much more.

Cost: Different Fees But Costs Are the Same

Uber Eats
  • Lower delivery fees.

  • Extra service fee.

  • Reasonable food prices.

  • Higher delivery fees.

  • No service fee.

  • Reasonable food prices.

At first glance, you may think Uber Eats is the cheaper option. This is because many delivery fees for some restaurants can be half the delivery fee you'll see on DoorDash. However, this is misleading because Uber Eats adds an extra "Service Fee" on top of the delivery fee when you check out.

On both platforms, the food prices for the same restaurants appear to be exactly the same. Tips for drivers work roughly the same way, and the final costs for your entire order typically come to the same regardless of which food service you go with.

DoorDash also has a number of restaurant choices where there isn't any delivery fee at all.

User Friendliness: Uber Eats Keeps You Updated Better

Uber Eats
  • Simple restaurant browsing.

  • Easy ordering.

  • Detailed updates on order status.

  • Better filters to find foods you like.

  • Easy to complete your order.

  • Limited details on order status.

In general, both food delivery platforms provide a very user-friendly experience. Browsing restaurants and finding food you like is simple. However, DoorDash provides a wider range of food type options, as well as more advanced filtering on things like price, time to deliver, and more.

Also, if you like to see images of the food you're ordering, you'll find that restaurants seem to provide much more detail on DoorDash. It's more common to find food selections on Uber Eats that have no image. This can make it difficult sometimes to know exactly what it is you're ordering.

However, after you order Uber Eats keeps you updated with more detail. You see when the restaurant has confirmed the order, is preparing the food, and when the delivery driver has picked up the order. Both services show you the location of the delivery person. However, with Uber Eats, you'll also see the time it'll take for the delivery driver to get from the restaurant to your house.

Final Verdict: It All Depends What Matters To You

Everyone uses a food delivery service because it's convenient. You don't have to cook, you don't have to drive anywhere, and usually, you don't have to wash any dishes afterward.

When choosing between DoorDash or Uber Eats, the DoorDash option may be a no-brainer if you live in an area where hardly any restaurants are listed on Uber Eats. You'll also want to compare exact costs between restaurants, since you may be able to save some money if a restaurant offers a delivery-fee free option on DoorDash.

If none of that really matters to you and you just want to know what's going on with your order in detail, then Uber Eat's detailed order status updates may offer exactly what you want in a food delivery service.

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