How to Reset Your Fitbit

Sometimes, the best thing to do is start over

What to Know

  • Flex: Insert pebble in charging cable > connect cable to USB port > hold paperclip in pebble's black hole.
  • Charge: Connect cable to USB port > hold button and remove Fitbit from cable > hold, release button > repeat.
  • To reset other Fitbits, remove the device from your account and forget it in your phone's settings.

This article explains how to reset the Fitbit Flex, Charge, Blaze, Surge, Iconic, and Versa.

How to Reset a Fitbit Flex and Fitbit Flex 2

You’ll need a paperclip, the Flex charger, your computer, and a working USB port. To reset a Fitbit Flex device to factory settings:

Screenshot of a black Fitbit Flex 2
Fitbit
  1. Turn on your computer and bend the paperclip into an S shape before beginning.

  2. Remove the pebble from the Fitbit.

  3. Insert the pebble into the charging cable.

  4. Connect the Flex charger/cradle to the PC’s USB port.

  5. Locate the small, black hole in the pebble.

  6. Put the paperclip in there, and press and hold for about 3 seconds.

  7. Remove the paperclip.

  8. The Fitbit will ​light up and go through the reset process. 

How to Reset Fitbit Charge and Charge HR

You’ll need your Fitbit device, the charging cable, and a working USB port to get started. To reset a Fitbit Charge device to factory settings:

Screen shot of the Fitbit Alta HR in pink.
Fitbit 
  1. Attach the charging cable to the Fitbit and then connect this to an available, powered-on USB port.

  2. Locate the button available on the Fitbit and hold it down for approximately two seconds.

  3.  Without letting go of that button, remove your Fitbit from the charging cable.

  4. Continue to hold down the button for 7 seconds.

  5. Let go of the button and then press it again and hold.

  6. When you see the word ALT and a screen flash, let go of the button.

  7. Press the button again.

  8. When you feel a vibration, let go of the button.

  9. Press the button again.

  10. When you see the word ERROR, let go of the button.

  11. Press the button again.

  12. When you see the word ERASE, let go of the button.

  13. The device will turn itself off.

  14. Turn the Fitbit back on.

If your device isn't syncing with your phone, properly tracking activities, or responding to taps, presses, or swipes, resetting the device might resolve those problems. A factory reset deletes all previously stored data, as well as any data that hasn't yet synced to your Fitbit account. It also resets settings for notifications, goals, alarms, etc. A restart, which can also resolve minor problems, simply reboots the device and no data is lost (except saved notifications). Always try a restart first and use a reset as a last resort.

How to Reset a Fitbit Blaze or Fitbit Surge

The Fitbit Blaze doesn’t have a factory reset option. To remove a Fitbit Blaze or FitBit Surge from your Fitbit account:

A screenshot of a black Fitbit Blaze Activity Tracker.
Fitbit 
  1. Visit www.fitbit.com and log in.

  2. From the Dashboard, click the device you'd like to remove.

  3. Scroll down to the bottom of the page.

  4. Click Remove This Fitbit (Blaze or Surge) From Your Account and click OK.

  5. Now you’ll need to go to your phone’s Settings area, click Bluetooth. Locate the device and click it, and then opt to forget the device.

How to Reset a Fitbit Iconic and Fitbit Versa

Newer Fitbits have the option to reset the device using your phone's settings. To remove a Fitbit Iconic or FitBit Versa from your Fitbit account:

Screenshot of special edition Fitbit Versa in lavender.
 Fitbit
  1. Visit www.fitbit.com and log in.

  2. From the Dashboard, click the device you'd like to remove.

  3. Scroll down to the bottom of the page.

  4. Click Remove This Fitbit (Iconic or Versa) From Your Account and click OK.

  5. Now you’ll need to go to your phone’s Settings area, click Bluetooth, locate the device and click it, and then opt to forget the device.

  6. Finally, click Settings > About > Factory Reset and follow the prompts to return your device to factory settings. 

Have a Fitbit Alta? See our piece on how to reset Alta and Fitbit Alta HR.

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