Resetting Nintendo 3DS Personal Identification Number

How to Recover or Reset a 3DS Parental Control PIN

Nintendo 3DS PIN Reset
Nintendo 3DS PIN Reset. Nintendo

The Nintendo 3DS has an elaborate set of parental controls that, when activated, are protected by a four-digit personal identification number that must be entered before any changes can be made or before parental controls can be turned off.

When you first set up parental controls on your child's 3DS, you were instructed to choose a PIN that was easy to remember but not easy enough for a kid to guess.

If you need to change the parental settings on your Nintendo 3DS and you've forgotten the PIN, don't panic. You can recover it or reset it.

Recovering a PIN

First, try recovering your PIN. When you're prompted for your PIN in the Parental Controls menu, tap the option on the bottom screen that says "I Forgot."

You are instructed to enter the secret answer to the question you were asked to set up along with your PIN. Example include: "What was your first pet's name?" or "What is your favorite sports team?" When you enter the correct answer to your question, you are able to change your PIN.

Using an Inquiry Number

If you forgot both your PIN and the answer to your secret question, tap the "I Forgot" option at the bottom of the input for the secret question. You will receive an Inquiry Number that you must enter at Nintendo's Customer Service site.

When your Inquiry Number is entered correctly on Nintendo's Customer Service site, you'll be given the option to join a live chat with Customer Service.

If you prefer, you can call Nintendo's Technical Support hotline at 1-800-255-3700. You will need your Inquiry Number to obtain a master password key from the representative on the telephone.

Before obtaining an Inquiry Number, make sure the date on your Nintendo 3DS is set correctly. The Inquiry Number must be used on the same day it's obtained, otherwise, Nintendo's representatives are not able to help you reset your PIN.

Was this page helpful?