Software & Apps MS Office Reset the Importance Status of MS Outlook Emails Make an MS Outlook rule for "important" emails Share Pin Email Print MS Office Outlook Word Excel Powerpoint By Heinz Tschabitscher Writer A former freelance contributor who has reviewed hundreds of email programs and services since 1997. our editorial process Heinz Tschabitscher Updated February 17, 2020 Changing the priority of a message in Microsoft Outlook is a simple way for people to show you that their email is critical and should be looked at ASAP. If some of your contacts use the high priority flag more than they should, make a rule in Microsoft Outlook that automatically lowers the importance of their emails if they send them with High Importance. Instructions in this article apply to Outlook for Office 365, Outlook 2019, Outlook 2016, Outlook 2013, and Outlook 2010. Lower an Email's Importance Status When you lower the importance status of a sender's emails, this does not delete the email or make any other changes. It only reduces the importance from high down to normal so that the message has the same status as regular messages. Select File > Info > Manage Rules & Alerts. In the Rules and Alerts dialog box, go to Email Rules and select New Rule. In the Rules Wizard, go to the Start from a blank rule section and choose Apply rule on messages I receive. Select Next. Select the from people or public group check box, then select the marked as important check box. In the Step 2 section, select people or public group. In the Rule Address dialog box, choose a contact to whom this rule should apply and select From. Add as many contacts as you wish. Choose contacts from your address book or type their email addresses manually. If you type them manually, separate each email address with a semicolon (;). Select OK. In the Rules Wizard, go to the Step 2 section and select importance. Select the Importance drop-down arrow and choose High to set the rule to watch for this type of email. Select OK to save and exit the Importance window. Select Next. Select the mark it as important check box to tell Outlook what to do with the messages that are marked as high importance. In the Step 2 section, select importance. Select the Importance drop-down arrow, choose Normal, then select OK. This reverts all high importance emails from the selected contacts to normal. Select Next. In the Are there any exceptions screen of the Rules Wizard, select Next. Enter a descriptive name for the rule. Select Finish to save the rule and exit the Rules Wizard. In the warning dialog box, select OK. Your new rule is listed in the Email Rules. Select OK to close the Rules and Alerts dialog box.