How to Reset Amazon Smart Plug

A reset can get your smart plug working again

What to Know

  • Press and hold the button on the plug until the LED turns red.
  • Wait for the LED to blink blue, indicating that the plug has been reset.
  • Open your Alexa app, tap Devices > + > Add Device > Plug > Amazon, then follow the on-screen instructions.

This article explains how to reset an Amazon Smart Plug.

Why Is My Amazon Smart Plug Not Working?

When an Amazon Smart Plug stops working, it’s usually due to a connectivity error. Either the smart plug can't connect to your network for some reason, or the network settings are incorrect or outdated. If you’ve tried removing obstructions between your smart plug and your wireless router, and you’re sure that the smart plug has the correct network information, then resetting the plug may fix your problem.

If your Amazon Smart Plug is blinking red, or Alexa can’t discover it, then you need to reset it. If resetting doesn’t fix the problem, the plug may be faulty.

How to Reset an Amazon Smart Plug

If your Amazon Smart Plug isn’t working, resetting it can fix a lot of common problems.

Here’s how to reset an Amazon Smart Plug:

  1. Make sure the Smart Plug is plugged into a working power outlet, and press the button on the side of the Smart Plug.

    The circular side button highlighted on an Amazon Smart Plug.
  2. Hold the button until the LED light on the Smart Plug turns red.

    An Amazon Smart Plug with a red LED.
  3. Wait for the LED to start blinking blue.

    An Amazon Smart Plug with a blinking blue LED indicating it has been reset.
  4. When the LED blinks blue, the plug has been reset. To continue using the plug, you will need to set it up again.

How Do I Reconnect My Amazon Smart Plug?

After resetting your Amazon Smart Plug, it will have to be reconnected to your Amazon account before it will work. To do this, you’ll need to set it up in the Alexa app.

Here’s how to reconnect your Amazon Smart Plug:

  1. Open the Alexa app, and tap Devices.

  2. Tap the + icon.

  3. If the Amazon Smart Plug popup appears, tap Continue.

    Alexa app with Devices, plus sign, and Continue highlighted

    If you don’t see this popup, tap Add Device > Plug > Amazon > Next.

  4. Tap NEXT.


    If your barcode is missing or damaged, tap DON'T HAVE A BARCODE and follow the on-screen instructions.

  6. Use the camera on your phone to scan the barcode on your Amazon Smart Plug.

    Alexa app with Next, Scan Barcode, and Scanning an Amazon Smart Plug barcode highlighted

    You will need to unplug the Smart Plug to access the barcode.

  7. Plug the Smart Plug into a wall outlet, and wait for Alexa to discover it.

    If Alexa doesn’t immediately find the Smart Plug, press and hold the button on the side of the plug until the light blinks red and blue.

  8. Wait for Alexa to set up your Smart Plug.

  9. Tap Next.

  10. Tap SKIP to start using your plug immediately, or CHOOSE GROUP if you want to assign it to a smart homegroup.

    You can add the plug to a smart home group later or move it to a different group at any time.

  11. Tap DONE.

    Alexa app with Next, Choose Group, and Done highlighted

Why Is My Smart Plug Not Reconnecting?

Your Amazon Smart Plug won’t automatically reconnect after you reset it. After resetting a smart plug, it no longer has your Wi-Fi network information, so it won’t be able to connect. That’s why you have to set up a Smart Plug as if it were a new device after you reset it.

If you’re unable to discover and set up your Smart Plug with the Alexa app, there may be a problem with the Smart Plug, or it may be too far from your Wi-Fi router. Check to see if other devices have a strong Wi-Fi signal in the same area as the Smart Plug, and try to improve the Wi-Fi signal by moving the plug to a different outlet if possible. You may also be able to install a Wi-Fi extender or mesh network if the Wi-Fi signal is weak in some areas of your home.

If you have a strong Wi-Fi signal but the Smart Plug still won’t connect, it may be defective. Try discovering it using both the barcode scanning method and the alternate method described in the instructions in the previous section. If neither method works, you can contact Amazon to see if a warranty is available or if you’ll need to purchase a replacement.

  • How do I set up an Amazon smart plug?

    To set up an Amazon smart plug, open the Alexa app and tap + (plus sign) > Add Device > Plug > Amazon, and then tap Scan Barcode. Plug in your smart plug and wait for Alexa to discover it, and then tap your Wi-Fi network to connect your plug to Wi-Fi. Tap Choose Group and follow the prompts to add your smart plug to a smart home group.

  • How do I connect a smart plug to Alexa?

    To connect a smart plug to Alexa, download the manufacturer's accompanying app and the Amazon Alexa app. (With an Amazon smart plug, all you'll need is the Alexa app.) Next, plug in the smart plug and follow the app's prompts to set up the device, including connecting it to Wi-Fi and adding it to a group.

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