Learn to Request a Delivery Receipt for a Message in Outlook

Track your message delivery in different Outlook versions

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If you use Outlook in a workgroup environment and use Microsoft Exchange Server as your mail service, you can request delivery receipts for messages you send. A delivery receipt means that your message has been delivered, but it doesn't mean the recipient has seen the message or opened it.

How to Request Delivery Receipts in Outlook 2016 and Outlook 2013

With these Outlook 2013 and 2016 versions, you can set the delivery receipt option for a single message or you can request receipts for every message you send.

To track delivery of a single message:

  • While you are composing the message, click on Options before sending it.
  • In the Tracking group, check the checkbox for Request a Delivery Receipt. You can also check the Request a Read Receipt checkbox.

To track delivery receipts for all messages:

  • Select the File tab.
  • Select Options.
  • Select Mail.
  • Under Tracking, check the checkbox for Delivery receipt confirming the message was delivered to the recipient's email server.
  • You can also select Read receipt confirming the recipient viewed the message check box. If you set this for all messages, your recipients have the choice to send a read receipt or not. If they see this request with every message from you, they are less likely to send a read receipt. It's best not to set this as a default option.

How to track receipt responses: In Outlook 2016, 2013, and 2010, open the original message from your Sent Items folder.

In the Show group, select Tracking.

Request Outlook 2010 Delivery Receipts

You can track delivery receipts for all messages you send or for a single message in Outlook 2010.

To track a single message:

  • Go to the Options tab.
  • In the Tracking group, select Request a Delivery Receipt or Request a Read Receipt.

    To request delivery receipts by default for all messages:

    • Select the File tab.
    • Select Options.
    • Select Mail.
    • Under Tracking, select Delivery receipt confirming the message was delivered to the recipient's email server.
    • You can also opt to get a read receipt for all messages, but this is discouraged as your recipients can opt not to send them for each message. They are less likely to send them if they see them for each message.

    Request a Delivery Receipt for a Message in Outlook 2007

    To have Outlook 2007 request a delivery receipt for a message you are composing:

    • Go to the Options tab in the message's ribbon toolbar.
    • Make sure Request a Delivery Receipt is checked.
    • You can also check Request a Read Receipt to ask for notification when a message has been opened as opposed to merely delivered.

    Request a Delivery Receipt for a Message in Outlook 2000-2003

    To request a delivery receipt for a message in Outlook 2002, 2002, or 2003:

    • Select View | Options from the message's menu.
    • Under Voting and Tracking make sure Request a delivery receipt for this message is checked.
    • Click Close.
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