How to Report Safari Defects to Apple

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The Safari Menu

If you are a web developer or just an everyday surfer using the Safari browser, you may come across a problem with a web page or with the browser application from time to time. If you feel that the problem may be directly related to Safari itself or if you are unsure, it is good practice to report the issue to the folks at Apple. This is very easy to do and you just might be the difference in getting the defect resolved in a future release.

If the problem you have encountered has caused Safari to crash, then you may need to reopen the browser. Otherwise, the application should still be running. First, click on Safari in your Safari menu, located at the top of your screen. When the drop-down menu appears, click on the option labeled Report Bugs to Apple....

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The Report Bugs Dialog

A dialog box will now appear near the top of your browser window. Click on the button labeled More Options.

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Page Address

The first section in the Report Bugs dialog, labeled Page Address, should contain the URL (web address) of the web page where you experienced a problem. By default, this section is prepopulated with the URL of the current page that you are viewing in the Safari browser. If the current page you are viewing is in fact the place where the problem occurred, then you can leave this field intact. However, if you experienced the problem on another page or site altogether, then enter the appropriate URL in the edit field provided.

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Description

The Description section is where you provide details of the problem that you have encountered. It is important to be very thorough here and you should include every detail that may be relevant to the issue, no matter how minute they may be. When a developer attempts to analyze and fix a bug, having more information usually correlates to a higher success rate.

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Problem Type

The Problem Type section contains a drop-down menu with the following options:

  • Unspecified (default)
  • Crash
  • Can't log in
  • Can't load page
  • Blank page
  • Content missing
  • Behavior wrong
  • Appearance wrong
  • Other problem

These problem types are pretty self-explanatory. However, if you do not feel like your specific issue fits into any of these categories then you should choose Other problem.

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Screen Shot of Current Page

Directly below the Problem Type section you will find two checkboxes, the first labeled Send screen shot of current page. If this box is checked, a screenshot of the current page that you are viewing will be sent to Apple as part of your bug report. If you are not currently viewing the page where you encountered the problem, do not check this option.

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Source of Current Page

Directly below the Problem Type section you will find two checkboxes, the second labeled Send source of current page. If this box is checked, the source code of the current page that you are viewing will be sent to Apple as part of your bug report. If you are not currently viewing the page where you encountered the problem, do not check this option.

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Submit Bug Report

Now that you have finished creating your report, it is time to send it to Apple. Verify that all of the information you have entered is correct and click on the button labeled Submit. The Report Bugs dialog will now disappear and you will be returned to your main browser window.

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