How to Report an Outage or Issue

If is down, let Microsoft know

What to Know

  • Check for known issues, fixes, and workarounds. If the problem is new, chat with virtual agent for fixes.
  • If issue persists, go to Microsoft Support > Contact Us > Open Get Help App. Type > Enter.
  • Next, select Contact Us.

This article explains how to report issues with to Microsoft support. Additional information covers how to check for known issues and find fixes and workarounds.

Report an Outage or Issue

After troubleshooting your account to make sure there is no problem on your end, you can report a problem with

  1. Check the status for known issues.

  2. Check for fixes or workarounds for recent issues with Microsoft Support.

  3. Visit the Community Forum to see if others are reporting the same problem you are experiencing. If so, you might wish to add your experience to the discussion and look for solutions or see if Microsoft is working on a resolution. If not, you can start a new discussion.

  4. Chat with a Virtual Agent. Briefly describe your issue, and the assistant will walk you through potential fixes for it.

    Microsoft Virtual Agent chat
  5. Contact support. If nothing else resolves your issue, go to the Microsoft Support page and under Contact Us, select Open Get Help App.

    Open Get Help app button on Contact Microsoft Support page
  6. On the App window, type in and select Enter. Select Contact Us in the lower left of the window.

    Contact us in Get Help app
Was this page helpful?