How to Report an Outlook.com Outage or Issue

This article explains how to report issues with Outlook.com to Microsoft support. Additional information covers how to check for known issues and find fixes and workarounds.

Report an Outlook.com Outage or Issue

After troubleshooting your Outlook.com account to make sure there is no problem on your end, you can report a problem with Outlook.com.

1. Check the Outlook.com status for known issues.

2. Check for fixes or workarounds for recent Outlook.com issues with Microsoft Support.

3. Visit the Outlook.com Community Forum to see if others are reporting the same problem you are experiencing. If so, you might wish to add your experience to the discussion and look for solutions or see if Microsoft is working on a resolution. If not, you can start a new discussion.

4. Chat with a Virtual Agent. Briefly describe your issue, and the assistant will walk you through potential fixes for it.

5. Contact support. If nothing else resolves your issue, go to the Microsoft Support page and under Contact Us, select Open Get Help App.

6. On the App window, type in Outlook.com and select Enter. Select Contact Us in the lower left of the window.