How to Report an Outlook.com Outage or Issue

If Outlook.com is down, let Microsoft know

Outlook.com will not load? Is your inbox oddly empty? Messages you send do not reach their destinations in hours?

When you are so unfortunate as to experience an issue with Outlook.com, you can alert the Outlook.com team to the issue — when they are not yet aware of it, of course.

Outlook.com
Microsoft

Report an Outlook.com Outage or Issue

After troubleshooting your Outlook.com account to make sure there is no problem on your end, you can report a problem with Outlook.com.

  1. Check the Outlook.com status for known issues.

  2. Check for fixes or workarounds for recent Outlook.com issues with Microsoft Support.

  3. Visit the Outlook.com Community Forum to see if others are reporting the same problem you are experiencing. If so, you might wish to add your experience to the discussion and look for solutions or see if Microsoft is working on a resolution. If not, you can start a new discussion.

  4. Chat with a Virtual Agent. Briefly describe your issue, and the assistant will walk you through potential fixes for it.

    Microsoft Virtual Agent chat
  5. Contact support. If nothing else resolves your issue, go to the Microsoft Support page and under Contact Us, select Open Get Help App.

    Open Get Help app button on Contact Microsoft Support page
  6. On the App window, type in Outlook.com and press Enter. Select Contact Us in the lower left of the window.

    Contact us in Get Help app