Learn to Easily Recover a Forgotten AOL Mail Password

Get back to reading your email fast

When you cannot log in to your email account, who knows what you might be missing? If you forgot your login information, there are a couple of ways to recover AOL passwords and usernames.

Try Your Browser First

Current versions of most internet browsers offer an auto-fill feature. You'll see it when you enter a username and password for the first time on a password-protected site. The browser typically presents a popup window that asks if you want to save the login information.

If you visited the AOL Mail site recently, you may have saved your username and password using this function, in which case the browser fills in the password field automatically. If not, double-click the Password text box to display matching passwords in a drop-down menu, then choose the appropriate password.

Illustration of Request to reset AOL Password on computer and smartphone
 Lifewire / Alex Diaz Dos

Alternatively, check the browser's help site to find out where to go in the browser settings to find out where the password is stored, how to retrieve it, and how to toggle the feature on or off. The procedure is similar across browsers.

If you haven't saved your password in your browser, use the AOL password reset process.

AOL Mail Password Reset Procedure

As with many websites, AOL has moved away from password recovery. Instead, it offers a password reset option as a more secure approach. AOL has developed easy procedures to do so. They are updated occasionally but generally entail similar steps.

  1. Go to the AOL Mail Sign in page.

    Next button in AOL mail sign in
  2. Enter your AOL username.

    If you don't remember your AOL username, go to the Sign-in Helper page, enter your recovery email address or phone number, then follow the steps to retrieve your username.

  3. Select Sign in.

    Sign in button for AOL mail
  4. Choose I forgot my password.

    I forgot my password link in AOL mail
  5. Enter your username.

  6. Select Next.

  7. Enter the phone number associated with your account, which you entered when you created the account.

    You might be able to choose another method here, too, depending on which screen AOL sent you to.

  8. Select Next.

  9. To verify your identity, AOL requires you to enter a verification code. Choose either Yes, text me a verification code or Call me with a verification code.

    If you don't have access to the phone number you used to sign up, select I don't have access to this phone. The customer support page opens in a browser window, where support options are provided.

    Yes, text me a verification code button in AOL mail
  10. Make a note of the verification code you received in the text message or phone call.

  11. Enter the verification code, then select Verify.

    Verify button in AOL mail
  12. Enter the new password you'd like to use.

  13. Select Save.

  14. Log in to your AOL Mail account using your new password.

Ways to Remember Passwords

Forgetting passwords is a common occurrence — just as common as passwords themselves. Instead of keeping a handwritten list or relying on your memory, store passwords in a password manager. Several secure options are available, from storing them in a browser to downloading third-party programs (some free, some paid). Double-check any method you use to be sure passwords are stored in an encrypted format so that unauthorized parties can't decipher them easily.

Tips for Creating Secure Passwords

As you reset your AOL Mail password, keep in mind these tips:

  • Avoid using anything obvious, such as 123456 or mypassword.
  • The longer the password, the more secure it is.
  • Don't use letters that are next to each other on the keyboard or that follow an obvious pattern, such as the four corners of the phone keypad.
  • Don't use the same password that you use on another site. Make each password for each site unique.
  • Don't build a password on personal details such as birthdates, addresses, and phone numbers.
  • Change your password from time to time.