Recording VoIP Phone Calls

Using call-recording tools with Voice over Internet Protocol

You can now save your phone conversations and store them for later playback. With the existing call recording tools, more and more people are immortalizing their discussions, even calls to/from PSTN.

Once you record your calls, you can save them to your hard disk or any other data storage media as it finally ends up in a standard audio format, such as WAV or mp3. You can archive them, share them, podcast them, and so on. Call recording becomes more pertinent in businesses, which bank a lot on saving information for later managerial and other uses.

Woman using headset at desktop
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Why Record Phone Calls?

Individuals have numerous reasons for recording phone calls, some of which are relatively trivial, while others are important. Those for businesses are more important. Let's see the reasons for recording calls here.

Call-Recording Tools

There are many simple ways of recording your phone conversations. The simplest method is to record it naturally by having your voice set to the loudspeaker, but this does not offer quality and convenience. You can also buy one of those gadgets that record phone conversations directly through your phone set or sound card, capturing whatever you hear and say, but all these are very limited.

If you are taking full advantage of VoIP, then there are plenty of smart and convenient recording tools available, which can even do more than call recording. Some are free, while others are premium.

Requirements for Recording Phone Calls

You don't need much to record phone calls on VoIP. Here is a list of what it takes:

  • VoIP service, be it hardware-based or a softphone
  • Hearing and speaking devices, like handsets, phones, or headsets.
  • Call-recording tools.
  • Storage media for storing the saved calls, like hard disks or optical disks.

If you need high quality for publishing, you might want to have the audio quality of the recorded calls polished. Some recording tools achieve this. Else, you might take any of the audio editing tools available to eliminate noise.

Call-Recording Ethics

Before recording any call, especially those involving PSTN, learn about the laws and restrictions of any governing call-recording in your location. Some authorities are quite hostile to anything they could term as wiretapping.

It is also imperative to have the consent of the person you are calling before recording the conversation. Recording a conversation with your correspondent knowing is unethical and can lead to people being quite unhappy.

Consent here means informing the other party that you are recording the call so they can opt out of it by ending the call. 

This is often the case when you call companies. It is common to hear things like "Please be advised that, for training purposes, this call is recorded."