Recording VoIP Calls For Businesses

Software For Recording Your Organization's Phone Calls

Secretary on phone taking notes
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There are many reasons for which you want to record your customers' and employees' phone calls. Here is a list of some of the most common tools your organization can use for VoIP call recording.


This recorder (it slightly is something more than a call recorder) is specifically designed for PBXs. It offers advanced tools for recording and archiving calls through your PBX. Its use is not subject to the VoIP service provider or hardware.

You can download a live-CD demo before buying.

VPI Activ

VPI's Activ! IP call recording software can record VoIP audio and screen interactions with very little impact on network resources. It records all audio into an industry standard, non-proprietary GSM file format. It can also be customized and scaled to meet the demands of businesses of all kinds - from small businesses to global enterprises employing in-house, and/or remote agents.

Cain & Abel

Despite the conflict-imaged impression the name of the software gives, Cain and Abel are two parts of it that work hand in hand. (I wonder why they chose such a name then!) Basically, it is a password recovery tool, but with a sniffer (Cain is the sniffer while Abel is the brute-force) that uses SIP to extract audio conversations and save them in WAV files.


OK just like the others, it is a VoIP call recording tool... but the good thing about it is that it is free.

Oreka is an open-source software (meaning that it can be modified by anyone - skillful enough to do so - and shared to the world). This way, you get frequent plug-ins, add-ons, and updates for it. It has the basic features to operate in a business environment and is recommended for people who somewhat know the stuff.

Call Shadow

Call Shadow is a relatively cheap and easy-to-use VoIP call recording software for enterprises. It offers an interesting list of features. It can be tried for free for 30 days.

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