How to Recall an Email in Outlook

You can recall a message in Outlook but you need to act fast or the recipient can still see it

What to Know

  • Go to the Sent Items folder > double-click the message > select Message tab > Actions > Recall This Message.
  • To receive notification of the results, select the Tell Me if Recall Succeeds or Fails for Each Recipient check box.
  • This process only works if you both have an Exchange server email account and you both use Outlook.

This article explains how to recall an email, the requirements for recalling Outlook emails, and potential results and delays that can occur during recalls. Instructions in this article apply to Outlook 2019, 2016, 2013, 2010, 2007; and Outlook for Microsoft 365.

How to Recall Email in Outlook (and Replace It, If Desired)

When you attempt to retract email, Outlook may notify the recipient of the recalled email. To recall an email in Outlook:

  1. Open Outlook and go to the Sent Items folder. 

    Sent Items side panel button in Outlook
  2. Double-click the sent message you want to recall to open it in a separate window.

    The options to recall a message are not available when the message is displayed in the Reading Pane.

    Email opened in a separate window in Outlook
  3. Go to the Message tab, select the Actions dropdown arrow, and choose Recall This Message.

    In Outlook 2007, go to the Message tab, in the Actions group, select Other Actions, and then Recall This Message.

    Recall This Message menu item in Outlook
  4. In the Recall This Message dialog box, select one of the following:

    • Delete Unread Copies of This Message to recall the message.
    • Delete Unread Copies and Replace With a New Message to replace the message with a new one.
    Recall This Message options in Outlook
  5. If you want to receive notification of the results, select the Tell Me if Recall Succeeds or Fails for Each Recipient check box. 

  6. Select OK.

  7. If you selected Delete Unread Copies and Replace with a New Message, modify the original message.

  8. Select Send.

  9. You'll receive an Outlook notification message regarding the success or failure of your attempt to retract or replace the email. 

Requirements for Recalling an Email Message

Some caveats apply when you want to recall an Outlook email message:

  • Both you and your recipient must have an Exchange server email account and use Outlook as the email client.
  • The recipient's mailbox is open when you attempt to process a recall.
  • The original message is unread and is in the recipient's Inbox.
  • The message was not touched by any process, such as a rule, spam filter, or add-in.

If any of these requirements are not met, your recall will fail.

Possible Results When You Recall Outlook Email

Depending on the settings of the recipient's email client, whether the original email has already been read, and several other factors, the results of your attempt to recall a message can vary. Following are some of the potential results of an Outlook recall. 

  • If the recipient has read the message, the recall will fail. Both the original message and the new message (or notification of your attempt to recall the original message) are available to the recipient. 
  • If the recipient has not opened the original message and opens the recall message first, the original message is deleted. Outlook informs the recipient that you deleted the message from their mailbox.

These results also occur if the recipient moves both messages to the same folder, either manually or using a rule.

If the recipient enabled Automatically process requests and responses to meeting requests and polls, under Tracking, and the recipient has not read the original email, Outlook deletes the original message and informs the recipient that you deleted the message.

In Outlook 2007, this feature is called Process requests and responses on arrival and it under Tracking Options.

However, if the original message is marked as read when the recall message is processed, the recipient is informed that you want to delete the message. The original message remains in the recipient's inbox.

If the recipient moves the original message out of the inbox and into another folder (manually or using a rule) and the recall message goes to the inbox, the retraction fails regardless of whether either has been read or not. The recipient is informed that a recall attempt failed. The recipient has access to both the original and the new email message. 

In addition, if you use Outlook on a mobile device and attempt to recall a message, the process will likely fail. 

How to Delay Sending Messages

Sending an incorrect email can be counterproductive and even embarrassing.

While Outlook’s recall feature might save you in a pinch, you can alleviate some stress by scheduling an email to be sent later or delaying messages to be sent. This gives you time to recognize errors or update information before your email lands in your recipient’s inbox.

  • How do I resend an email in Outlook?

    To resend an email in Outlook for Windows, go to File > Info > Message Resend and Recall. In macOS, right-click the message in the Sent folder and select Resend. In, right-click the message and select Forward, then delete Fw from the Subject line.

  • How do I encrypt an email in Outlook?

    To encrypt an email in Outlook, go to File > Properties > Security Settings and check the Encrypt message contents and attachments box. To encrypt all outgoing messages, go to File > Options > Trust Center > Trust Center Settings > Email Security.

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