News > Smart & Connected Life Oculus Recalls Quest 2 Foam Inserts Due To 'Skin Irritation' You can request a replacement silicone cover, free of charge By Rob Rich Rob Rich Twitter News Reporter College for Creative Studies Rob is a freelance tech reporter with experience writing for a variety of outlets, including IGN, Unwinnable, 148Apps, Gamezebo, Pocket Gamer, Fanbolt, Zam, and more. lifewire's editorial guidelines Updated on July 28, 2021 11:19AM EDT Fact checked by Rich Scherr Fact checked by Rich Scherr Twitter University of Maryland Baltimore County Rich Scherr is a seasoned technology and financial journalist who spent nearly two decades as the editor of Potomac and Bay Area Tech Wire. lifewire's fact checking process Tweet Share Email Tweet Share Email Smart & Connected Life Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming After several users reported skin irritation caused by the foam inserts found in the Oculus Quest 2, Oculus has begun a voluntary recall and is offering owners free silicone covers. According to the Consumer Product Safety Commission (CPSC), more than 5,700 users have reported skin irritation (with 45 requiring medical attention) caused by the Oculus Quest 2’s foam insert. While this is a relatively small number compared to the roughly 4 million units that have been sold, it’s enough for Oculus to begin a voluntary recall of the "foam facial interface." It’s worth noting that the recall is taking place at the retail level, and Oculus is temporarily pausing sales while it gets everything sorted out. A different option is being offered to individual device owners. Rather than having users send their Quest 2 headsets back, they can request a free silicone cover through the My Devices page on the official site. The affected Oculus Quest 2 models are listed in the image below, and the CPSC stated that headsets with those specific serial numbers are the only ones included in the recall. So if your headset isn’t on the list you should be fine—though if you do begin to experience skin irritation you should stop using it immediately and contact Oculus. Oculus If you’re unsure what your Oculus Quest 2’s serial number is, there are a few ways to find out. First, you can check the outside of your packaging for a white sticker with a barcode—look for "S/N" followed by a 14-digit serial number. If you threw out or can’t find the box, you also can look at the inside of the headset’s right side strap arm. If you’d rather not pop out the headset’s strap, you also can find the serial number inside your controller, underneath the battery. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Email Address Sign up There was an error. Please try again. You're in! Thanks for signing up. There was an error. Please try again. Thank you for signing up! Tell us why! Other Not enough details Hard to understand Submit