How to Fix WhatsApp Notifications Not Working

Troubleshooting your messaging issues

The WhatsApp messaging app is a popular and free way to communicate with friends, family, and colleagues on Android smartphones, iPhones, and Windows devices. Sometimes the app's notifications stop working correctly, forcing you to open the app to manually check if you received any DMs, which is time-consuming and frustrating.

The problems that stop notifications from being created can also result in no WhatsApp notifications on lock screens. Try these fixes to solve problems and get back to communicating with friends, coworkers, and family members.

Information in this article applies to WhatsApp on smartphones with Android 4.0.3 and up, iPhones with iOS 9 and up, Windows 10, and Windows 8.

A person checking notifications on a smartphone.
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Cause of WhatsApp Notification Errors

When your WhatsApp notifications don't work, the incorrect app settings or preferences may be selected. At other times, some of the device's permissions may have been disabled. Sometimes there's no discernible cause.

How to Fix WhatsApp Notifications Not Working

When your WhatsApp notifications don't display, get your notifications and alerts working again on iPhone, Android, Windows, and the web using the following fixes.

  1. Turn off Airplane mode. All the platforms have an Airplane mode of some kind that turns off all internet connectivity and prevents new WhatsApp messages from coming in and sending you a notification.

  2. Check that you're online. If you disabled cellular and Wi-Fi connections, you won't receive any WhatsApp notifications, calls, or chat messages. Connecting your iPhone or Android device to your Wi-Fi network allows notifications to be delivered.

  3. Ask a friend for help. You only get a WhatsApp notification when someone calls or messages you in the app. Ask a friend to send you WhatsApp chat messages so you can see if there's a problem.

    Ask someone to send you a WhatsApp message after you try each of these solutions to see whether it works.

  4. Enable notifications within the WhatsApp app. Open WhatsApp and go to Settings > Notifications and make sure the notification preferences are turned on.

    A preference is turned on if the switch is green.

  5. Check the Do Not Disturb settings. These can affect the kind of app notifications you receive, how notifications show up, and when you get one. Double-check to make sure this feature isn't making your WhatsApp notifications silent.

  6. Turn off Wi-Fi. While you may be connected to a Wi-Fi connection, the internet service could be down. Turn off the Wi-Fi on your iPhone or Android smartphone and switch to your cellular network to see if that helps.

  7. Restart the device. Restarting a Windows laptop or computer, iPhone, or Android device can fix several problems.

  8. Install the latest operating system updates. As with restarting a device, installing the latest operating system updates can often fix any glitches you experience.

  9. Update the WhatsApp app. Sometimes a new version of an operating system can cause certain app features to stop working properly. An app update can fix this by improving compatibility. Regardless of the operating system you use, it's always important to keep it up to date to get the latest features, fixes, and security updates.

  10. Check if Low Power Mode is turned on. Many devices have a feature that automatically deactivates background app activity and notifications when the battery power runs low. Check to make sure this wasn't activated accidentally.

  11. Check the iOS and Android WhatsApp Notification settings. Go to Settings > WhatsApp > Notifications on iPhone or Application manager > WhatsApp > Notifications on Android. Then, make sure that all the appropriate notification settings are switched on.

  12. Enable background activity. Go to Settings > WhatsApp on iPhone and check that Background App Refresh and Mobile Data are enabled. On Android, open Application manager > WhatsApp > Data usage and ensure that Restrict background data is not selected.

  13. Log out on other devices. You might be getting WhatsApp notifications on another device if you're logged in to WhatsApp in multiple places. Log out of all your WhatsApp apps on mobile phones, tablets, and computers and then log in on only one device.

    Log out of the web version of WhatsApp if you logged in on a web browser to access your account.

  14. Turn on desktop notifications. If you use the web version of WhatsApp, turn on notifications by clicking the prompt in the web browser when you connect to your account. If you don't see the prompt, the browser doesn't support desktop notifications. Use a browser that does, such as Microsoft Edge or Google Chrome.

You can also check desktop notification settings for any website in Edge by going to Settings > Advanced > Manage permissions and tapping the website name. The process is similar in other browsers.