What Should I Do If Nintendo 3DS System Update Failed?

Tips for Dealing With a 3DS System Update Failure

Nintendo 3DS
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Most electronic devices need updates from time to time. Occasionally, you are prompted to perform a system update on your Nintendo 3DS or 3DS XL. These updates typically install performance updates, including faster software, new applications, and options that make navigating the system menu and the Nintendo Game Store easier. New anti-piracy measures are usually put in place during updates, too.

System updates are important. Although they’re usually quick, painless installs, problems can arise. One frequent complaint is that sometimes a system update fails to download or the system update fails to install, and the 3DS or 3DS XL owner may subsequently be locked out of the Game Store.

What to Do When a System Update Fails

If a system update failure happens to your 3DS, don't panic. Here's an easy fix:

  1. Turn your Nintendo 3DS or 3DS XL off and then turn the power back on.
  2. Immediately hold down the L button, R button, A button, and Up on the D-pad.
  3. Keep holding the buttons until the system update screen boots up again.
  4. Tap OK on the update screen.

Tips for When You Still Can't Update

Before you contact Nintendo's customer service department, try a few other things to get your 3DS to complete a system update:

  • If the update timed out because of network interference, it might work fine if you retry.
  • Temporarily disable your router's firewall during the update. Don't forget to re-enable it when the update is complete.
  • A system update requires a steady Wi-Fi signal. Check for wireless interference. A weak signal can prevent a system update from completing.
  • Turn your modem and router off and then back on.

Obtaining Customer Service

Still having trouble?

  1. Go to Nintendo customer service. 
  2. Enter 3DS system update failure into support search field to search for supporting documentation.
  3. If you don't see anything that helps, click the Contact Us tab in the left panel.
  4. From there, you can call the toll free number.
  5. You can also click Chat or Email in the Contact Us tab, select the My Nintendo icon and then choose the Nintendo 3DS Family option.
  6. Make a selection in the drop-down menu under Which best describes your issues? and then click either the Call icon or the Email icon and enter the requested information so the technician can contact you.

Note: If your problem isn't in the drop-down menu, just pick an option. You have to choose one to pull up the Call and Email icons.