Netflix Error Codes: How to Fix Them

Just want to watch your movie? Try these troubleshooting tips

What to Know

  • Netflix errors can be caused by network issues, hardware or software problems, or Netflix itself.
  • Most codes can be fixed at home with a little patient troubleshooting.

First, we'll run through some common Netflix troubleshooting tips to help you fix things on your end that could be causing problems. Below that, we've identified a set of specific and very common Netflix error codes and potential solutions for them.

The key troubleshooting tips in this article will help you tackle most Netflix error codes. Solutions for specific, trickier error codes included are: NW 2-5, UI-800-3, UI-113, -100, H7361-1253-80070006, S7111-1101, 0013, 10008.

Netflix Troubleshooting Tips

If you're experiencing a general Netflix error, try following these basic troubleshooting tips:

  1. Try Netflix on a computer. If you're experiencing problems on a device other than a computer, visit on a laptop or desktop computer. If you see Netflix Site Error on, then there is a problem with the Netflix service, and you will have to wait for them to fix it.

  2. Verify that your network supports streaming video; some schools, hotels, and public Wi-Fi connections don't allow streaming. If you don't have direct control over your modem or router, contact the person or department in charge of your network and ask if streaming is allowed. You might be able to unblock Netflix with a VPN in some cases.

  3. Disable your unblocker, proxy, or virtual private network (VPN) software. Netflix blocks any users that connect through proxies, VPNs, and unblockers to ensure that these services and programs aren't used to bypass region-locked content. If you are located in a region that has access to Netflix, but you use a VPN for privacy or work, you will still need to disable it to watch Netflix. (Step 2 might be able to help you find a way around that.)

  4. Verify that your internet is fast enough to stream video. If you have access to a web browser on your device, try accessing a website like to verify that your internet connection is actually working.

    Test your connection speed to see if it meets Netflix's recommended bare minimum of 0.5 Mbps to stream, 3.0 Mbps for standard definition video, and 5.0 Mbps for high definition.

  5. Try a different internet connection, or improve your Wi-Fi signal. Even if your internet connection seems fast enough, you might have network problems. Look a the following specific issues:

    • If you're connected via Wi-Fi, try connecting via ethernet.
    • If you have access to a different Wi-Fi network, try connecting to it.
    • Move your device closer to your router, or move your router closer to your device.
  6. Restart your devices, including your streaming device, modem, and router. Sometimes a reboot can help, so try these options:

    • Shut down each device and unplug them for about a minute.
    • Plug the devices back in, and turn them back on.
    • For devices that have a sleep or standby mode, make sure that you actually shut them down.

Common Netflix Error Codes and Solutions

If you have a specific error code, you can use it to get a better idea of why Netflix doesn't work. We've compiled a list of the most common Netflix error codes, including instructions to fix them, to help you get back to your binge-watching as fast as possible.

Netflix Error Code NW 2-5

When you experience this error, it typically provides a message that looks like this:

Netflix has encountered an error. Retrying in X seconds.

  • What the code means: This code typically points to an internet connectivity problem.
  • How to fix it: Make sure that your device is connected to the internet. If you're on Wi-Fi, try to improve the connection to your device, or switch to ethernet.

Most Netflix error codes that start with NW point toward network problems, including NW-2-5, NW-1-19, NW 3-6, and others. There are some exceptions, like NW-4-7, which could be either a network problem or data on your device that needs to be updated.

Netflix Error Code UI-800-3

When you experience the UI-800-3 error, it typically provides a message that looks like this:

Couldn't connect to Netflix. Please try again or restart your home network and streaming device.

  • What the code means: This code usually means that there is a problem with the Netflix data on your device.
  • How to fix it: Refresh the data on your device by clearing the cache or removing and reinstalling the Netflix app.
Fix Netflix code ui-800-3 amazon fire tv

Sometimes the data in your Netflix app can become corrupted, which prevents the app from communicating properly with the Netflix servers. This issue is usually fixed by following these basic steps:

  • Restart your device.
  • Sign out of Netflix if you're still logged in, and sign back in.
  • Clear the Netflix app data or cache.
  • Delete and reinstall the Netflix app.

Netflix Error Code UI-113

When you experience this error, you will usually see a message like this:

We're having a problem starting Netflix.

  • What the code means: This code usually indicates that you need to refresh the information that Netflix has stored on your device.
  • How to fix it: Verify that Netflix is working by visiting on a computer if you can. If that works, then refresh the data on your device and try again.

This code is associated with dozens of different devices, including game consoles, streaming devices, and even smart televisions.

The general troubleshooting procedure for Netflix error code UI-113 consists of these steps:

  1. Verify that Netflix streaming works on your network by visiting with a computer.

  2. Restart your device.

  3. Sign out of Netflix on your device.

    Fix Netflix error code iu-113
  4. Restart your home network.

  5. Improve your Wi-Fi signal, or connect via ethernet.

  6. Try connecting directly to your modem to rule out a problem with your router.

Netflix Error Code 100

When this problem happens, you will usually see a message that looks like this:

Sorry we could not reach the Netflix service (-100)

  • What the code means: There is a problem with the Netflix app or data stored on your device.
  • How to fix it: Refresh the Netflix data on your device.

Error code 100 usually pertains to the Amazon Fire TV, Amazon Fire Stick, and smart televisions, so the options for refreshing your data are limited.

Fix Netflix code 100 fire tv stick

If you see this code, you have a couple of options: You can restart your device, try connecting to a different internet connection if you have one available, and/or restore your Amazon Fire TV's default settings.

Restoring your Fire Stick or other Fire TV device will remove all data from your Fire TV or Fire Stick and return it to its original state.

Netflix Error Code H7361-1253-80070006

When you experience this error code, it typically looks like this:

Oops, something went wrong. An unexpected error has occurred. Please reload the page and try again.

  • What the code means: This code typically indicates that your browser software is out of date.
  • How to fix it: First, refresh the page to see if the video will load. If it still doesn't load, update your browser. You can also try Netflix in a different browser.

Netflix Error Code S7111-1101

When this error happens, you will usually see a message like this:

Whoops something went wrong... Unexpected error. Please reload the page and try again.

  • What the code means: This code is caused by a problem with the cookies in the Safari browser on Mac computers.
  • How to fix it: Try clearing your Netflix cookies by visiting

Most Netflix error codes that start with S7111, including S7111-1101, S7111-1957-205040, S7111-1957-205002, and others have to do with cookie problems on Macs, but there are exceptions.

Depending on the specific code, you may need to manually remove Netflix data from your Mac:

  1. Open Safari.

  2. Click on the Safari menu in the upper left corner of the browser.

  3. Navigate to Preferences > Privacy > Cookies and website data.

  4. Click on Details or Manage Website Data.

  5. Search for Netflix.

  6. Select Remove > Remove Now.

  7. Force quit Safari and try Netflix again.

Netflix error code S7111-1331-5005 indicates that you need to update your payment method, and S7111-1331-5059 happens when you're using a proxy or virtual private network (VPN).

Netflix Error Code 0013

When you have this problem, you will usually see a message like this:

Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (0013).

  • What the code means: This code indicates that there is a problem with the Netflix data on your Android device.
  • How to fix it: This can sometimes be resolved by switching to a different network or connecting to Wi-Fi, but you usually need to clear the Netflix app data or reinstall the app.

If you get a Netflix error code 0013 on your Android device, try this basic troubleshooting steps:

  1. Switch to a different network. If you're on your cellular data network, try Wi-Fi.

  2. Try a different show or movie.

  3. Restart your device.

  4. Clear the Netflix app data.

    Netflix error code 0013
  5. Delete the app and reinstall it.

In rare cases, none of these steps will fix the code 0013. In those situations, there is usually a problem with the app where it will no longer work properly with your device, and you will need to contact your device manufacturer.

Netflix Error Code 10008

When this problem occurs, you will typically see a message like this:

A problem occurred while playing this item. Please try again, or select a different item.

  • What the code means: This code usually pertains to network problems with Apple devices.
  • How to fix it: Restart your device, and fix your network problems if that doesn't work.

If you experience a Netflix error code 10008 on your Apple TV, your iPhone or iPad, or even your iPod Touch, a few basic steps should fix it. Make sure your device is actually connected to the internet and the connection is strong enough to stream video. Then try these options:

  • Restart your device.
  • Sign out of Netflix and sign back in.
  • Try a different Wi-Fi network if possible.
  • How much does Netflix cost?

    The per month cost of Netflix depends on which of four subscription plans you want. Basic with Ads is $6.99 and Basic is $9.99, with both limiting streaming to 720p on one device at a time. Standard offers HD streaming on up to two devices at $15.95, and Premium is $19.99 for Ultra HD resolution for up to four screens.

  • How do I log out of Netflix on my TV?

    To log out of Netflix on your TV, use the remote to open the Netflix app and select Get Help > Sign out > Yes. Though this process may be a little different depending on your TV or streaming device.

  • How do I cancel Netflix?

    To cancel your Netflix subscription, log-in through a web browser and select Profile > Account > Cancel Membership. Or if you're using the Netflix app, select More > Account > Cancel Membership.

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