Netflix Error Codes: What To Do

Just want to watch your movie? Try these troubleshooting tips

netflix error codes

Yifei Fang / Moment / Getty

Netflix errors are often nebulous, and most subscribers have seen the famous whoops message more times than they would like. These errors can be caused by anything from network issues, to problems with your hardware or software, to issues on Netflix's side of the equation.

If you're lucky enough to have an actual error code, you can use that to attack the problem head on. However, you can still fix most Netflix errors through methodical troubleshooting, even if you just got a general Netflix error message without a specific code.

Netflix Troubleshooting Tips

If you're experiencing a general Netflix error, try following these basic troubleshooting tips:

  1. Try Netflix.com on a computer.
    1. If you're experiencing problems on a device other than a computer, visit Netflix.com on a laptop or desktop computer.
    2. If you see Netflix Site Error on Netflix.com, then there is a problem with the Netflix service, and you will have to wait for them to fix it.
  2. Verify that your network supports streaming video.
    1. Some schools, hotels, and public Wi-Fi connections don't allow streaming.
    2. If you don't have direct control over your modem or router, contact the person or department in charge of your network and ask if streaming is allowed.
  3. Disable your unblocker, proxy, or virtual private network (VPN) software.
    1. Netflix blocks any users that connect through proxies, VPNs, and unblockers to ensure that these services and programs aren't used to bypass region-locked content.
    2. If you are located in a region that has access to Netflix, but you use a VPN for privacy or work, you will still need to disable it to watch Netflix.
  4. Verify that your internet is fast enough to stream video.
    1. If you have access to a web browser on your device, try accessing a website like Netflix.com to verify that your internet connection works.
    2. Test your connection speed.
    3. Netflix recommends a bare minimum of 0.5 Mbps to stream, 3.0 Mbps for standard definition video, and 5.0 Mbps for high definition.
  1. Try a different internet connection, or improve your Wi-Fi signal.
    1. Even if your internet connection seems fast enough, you may have network problems.
    2. If you're connected via Wi-Fi, try connecting via ethernet.
    3. If you have access to a different Wi-Fi network, try connecting to it.
    4. Move your device closer to your router, or move your router closer to your device.
  2. Restart your devices, including your streaming device, modem, and router.
    1. Shut down each device and unplug them for about a minute.
    2. Plug the devices back in, and turn them back on.
    3. For devices that have a sleep or standby mode, make sure that you actually shut them down.

Common Netflix Error Codes and Solutions

If you have a specific error code, you can use it to get a better idea of why Netflix doesn't work. We've compiled a list of the most common Netflix error codes, including instructions to fix them, to help you get back to your binge watching as fast as possible.

Netflix Error Code NW 2-5

When you experience this error, it typically provides a message that looks like this:

Netflix has encountered an error. Retrying in X seconds.

  • What the code means: This code typically points to an internet connectivity problem.
  • How to fix it: Make sure that your device is connected to the internet. If you're on Wi-Fi, try to improve the connection to your device, or switch to ethernet.

Most Netflix error codes that start with NW point toward network problems, including NW-2-5, NW-1-19, NW 3-6, and others. There are some exceptions, like NW-4-7, which could be either a network problem or data on your device that needs to be updated.

Netflix Error Code UI-800-3

When you experience this error, it typically provides a message that looks like this:

Couldn't connect to Netflix. Please try again or restart your home network and streaming device.

  • What the code means: This code usually means that there is a problem with the Netflix data on your device.
  • How to fix it: Refresh the data on your device by clearing the cache or removing and reinstalling the Netflix app.
fix netflix code ui-800-3 amazon fire tv
To fix Netflix error code UI-800-3, you may need to clear the app data, clear the cache, or uninstall Netflix from your device.

Sometimes the data in your Netflix app can become corrupted, which prevents the app from communicating properly with the Netflix servers. This issue is usually fixed by following these basic steps:

  1. Restart your device.
  2. Sign out of Netflix, and sign back in.
  3. Clear the Netflix app data or cache.
  4. Delete and reinstall the Netflix app.

Netflix Error Code UI-113

When you experience this error, you will usually see a message like this:

We're having a problem starting Netflix.

  • What the code means: This code usually indicates that you need to refresh the information that Neflix has stored on your device.
  • How to fix it: Verify that Netflix is working by visiting Netflix.com on a computer if you can. If that works, then refresh the data on your device and try again.

This code is associated with dozens of different devices, including game consoles, streaming devices, and even smart televisions.

fix netflix error code iu-113
One way to fix Netflix error code UI-113 is to sign out of Netflix and sign back in.

The general troubleshooting procedure for Netflix error code UI-113 consists of:

  1. Verify that Netflix streaming works on your network by visiting Netflix.com with a computer.
  2. Restart your device.
  3. Sign out of Netflix on your device.
  4. Restart your home network.
  5. Improve your Wi-Fi signal, or connect via ethernet.
  6. Try connecting directly to your modem to rule out a problem with your router.

Netflix Error Code 100

When this problem happens, you will usually see a message that looks like this:

Sorry we could not reach the Netflix service (-100)

  • What the code means: There is a problem with the Netflix app or data stored on your device.
  • How to fix it: Refresh the Netflix data on your device.

Error code 100 usually pertains to the Amazon Fire TV, Amazon Fire Stick, and smart televisions, so the options for refreshing your data are limited.

fix netflix code 100 fire tv stick
Fixing an error code 100 on your Fire TV may require a factory reset.

If you see this code, try these steps to fix it:

  1. Restart your device.
  2. Try connecting to a different internet connection if you have one available.
  3. Restore your Amazon Fire TV's default settings.
    1. Important: This will remove all data from your Fire TV or Fire Stick and return it to its original state.

Netflix Error Code H7361-1253-80070006

When you experience this error code, it typically looks like this:

Oops, something went wrong. An unexpected error has occurred. Please reload the page and try again.

  • What the code means: This code typically indicates that your browser software is out of date.
  • How to fix it: First, refresh the page to see if the video will load. If it still doesn't load, update your browser. You can also try Netflix in a different browser.
fix netflix error code H7361-1253-80070006
Netflix error code H7361-1253-80070006 may require you to add Netflix.com to your trusted sites depending on your browser.

If you experience this error in Internet Explorer, you may need to add Netflix as a trusted site:

  1. Open Internet Explorer, and click on the gear icon or Tools.
  2. Select Internet Options > Security > Trusted Sites > Sites.
  3. Uncheck Requires server verification.
  4. Look for anything related to Netflix in the Websites: field, and delete it if you find it.
  5. Click Add this website to the zone, and type *.netflix.com.
  6. Click Add.
  7. Click Close.

Netflix Error Code S7111-1101

When this error happens, you will usually see a message like this:

Whoops something went wrong... Unexpected error. Please reload the page and try again.

  • What the code means: This code is caused by a problem with the cookies in the Safari browser on Mac computers.
  • How to fix it: Try clearing your Netflix cookies by visiting Netflix.com/clearcookies.

Most Netflix error codes that start with S7111, including S7111-1101, S7111-1957-205040, S7111-1957-205002, and others have to do with cookie problems on Macs, but there are exceptions.

Depending on the specific code, you may need to manually remove Netflix data from your Mac:

  1. Open Safari.
  2. Click on the Safari menu in the upper left corner of the browser.
  3. Navigate to Preferences > Privacy > Cookies and website data.
  4. Click on Details or Manage Website Data.
  5. Search for Netflix.
  6. Select Remove > Remove Now.
  7. Force quit Safari and try Netflix again.

Note: Netflix error code S7111-1331-5005 indicates that you need to update your payment method, and S7111-1331-5059 happens when you're using a proxy or virtual private network (VPN)

Netflix Error Code 0013

When you have this problem, you will usually see a message like this:

Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (0013).

  • What the code means: This code indicates that there is a problem with the Netflix data on your Android device.
  • How to fix it: This can sometimes be resolved by switching to a different network or connecting to Wi-Fi, but you usually need to clear the Netflix app data or reinstall the app.
netflix error code 0013
If you get a Netflix error code 0013, try restarting, signing out of Netflix, or clearing the app data and cache.

If you get a Netflix error code 0013 on your Android device, try this basic troubleshooting steps:

  1. Switch to a different network.
    1. If you're on your cellular data network, try Wi-Fi.
  2. Try a different show or movie.
  3. Restart your device.
  4. Clear the Netflix app data.
  5. Delete the app and reinstall it.

In rare cases, none of this steps will fix the code 0013. In those situations, there is usually a problem with the app where it will no longer work properly with your device, and you will need to contact your device manufacturer.

Netflix Error Code 10008

When this problem occurs, you will typically see a message like this:

A problem occurred while playing this item. Please try again, or select a different item.

  • What the code means: This code usually pertains to network problems with Apple devices.
  • How to fix it: Restart your device, and fix your network problems if that doesn't work.

If you experience a Netflix error code 10008 on your Apple TV, iPhone, iPad, or iPod Touch, follow these steps to fix it:

  1. Restart your device.
  2. Sign out of Netflix, and sign back in.
  3. Make sure that your device is connected to the internet, and that the connection is strong enough to stream video.
  4. Try a different Wi-Fi network if possible.