Phone Not Ringing So You're Missing Incoming Calls?

Why your Android phone is not ringing and what to do

Missed calls are annoying, but, in most cases, there’s an easy fix.

If your phone can neither make or receive calls, there are other solutions you can try. Fix your Android phone if it can't make or recieve calls.

What Causes Android Phones to Stop Ringing?

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When your Android phone isn’t ringing, there are several possible causes. In the worst cases, the phone might be physically damaged or infected with malware. Most likely, however, it’s possible that you’ve inadvertently silenced your phone, left it on airplane or do not disturb mode, enabled call forwarding, or there’s an issue with a third-party app.

How to Fix a Non-Ringing Android Phone

  1. Check your volume settings. On most Android phones, there are four sliders: media volume, call volume, ring volume and alarm volume. Ring volume is what you need to adjust. Call volume adjusts sound during a phone call. Can you hear other types of audio, like music, videos, or alarms? Try switching to a different ringtone. If you’re using a third-party ringtone, try one of the built-in options.

  2. Verify that airplane mode is not on. When this mode is enabled, phone calls are sent straight to voicemail. You can check this by pulling down from the top of the phone's screen to access Quick Settings or by going to Settings > Network & internet > Airplane mode. Make sure it's toggled off.

  3. Make sure Do Not Disturb is disabled. When this feature is on, you won’t receive any notifications including incoming calls. Also check that Do Not Disturb is not set to turn on automatically at certain times of day by going to Settings > Sounds > Do Not Disturb > Turn on automatically.

  4. Check that call forwarding isn’t turned on. Some apps, such as Google Voice, use this feature to forward voicemails. Ensure that your calls aren’t being forwarded to a third-party calling app, such as Skype. Some older Android phones have a call forwarding settings. For newer models, go the app settings.

  5. If none of the above is the problem, restart your phone. Doing so fixes many problems even if you never find the cause.

  6. Sometimes Android phones can get infected with malware. There are a few steps you can take to remove malicious apps from your device. Rebooting your phone in safe mode is a good way to identify issues.

  7. Try doing a factory reset, which can take care of removing malicious apps and other problematic data. Make sure to back up your phone before doing so.

  8. If all else fails, the cause of this issue might be due to physical damage. Contact the manufacturer or carrier about getting it repaired, if possible, or getting a replacement. 

Once you’ve fixed the issue, do a security audit on your device. Check that your phone has the latest security updates, uninstall apps you never use, and only download apps and files from trusted sources.

Need More Help?

These issues can happen on any Android phone, regardless of the operating system or manufacturer, except for Do Not Disturb, which is available only on Android 6.0 Marshmallow and later. The layout of your settings app will vary depending if you have stock Android or a modified version from Samsung or another company.