How to Make Unresponsive Hyperlinks Work In Outlook

Step-by-step instructions

man on a computer

Getty Images/Tim Robberts

When you cannot open a hyperlink in Outlook, it is usually not the email client's fault. Rather, it is typically a result of the association that links hyperlinks to your browser becoming broken or distorted in some way.

Fortunately, you can usually restore this association.

Instructions in this article apply to Outlook 2019, Outlook 2016, Outlook 2013, and Outlook 2010 on Windows 10, Windows 8, and Windows 7.

Fix Outlook When Links Don't Work in Email in Windows 10

Assigning a default web browser in Windows 10 could resolve this issue.

  1. Select the Start button.

  2. Begin typing default app and select Default App Settings when it appears in the search results. The Default Apps window will open.

    Screenshot of Default app settings in Start search results
  3. Select the browser currently listed under Web Browser.

    Screenshot of Default Apps
  4. Choose a different browser, such as Microsoft Edge or Firefox, depending on what you have installed.

    You can select Look for an app in the Store to find and download another web browser if you wish.

    Screenshot of Choose an App menu
  5. Close the Default Apps window and try to open a hyperlink in Outlook.

Fix Outlook When Links Don't Work in Email in Windows 8

Assigning a different default web browser in Windows 8 could resolve this issue.

  1. Press the Windows key + C to open your Charms.

  2. Select the Settings charm and choose Change PC Settings. The PC Settings window will open.

    Screenshot of Change PC Settings
  3. Select Search and apps, then choose Defaults in the left pane.

    Screenshot of Defaults in Search and Apps
  4. Select Web Browser and choose the browser you want to use.

Fix Outlook When Links Don't Work in Email in Windows 7

Assigning a different default web browser in Windows 7 could resolve this issue.

  1. Select Start and choose Control Panel. The Control Panel window will open.

    Screenshot of Start menu
  2. Select Programs. The Programs window will open.

    Screenshot of Control Panel
  3. Select Default Programs. The Default Programs window will open.

    Screenshot of Default Programs
  4. Select Set Your Default Programs. The Set Your Default Programs window will open.

    Screenshot of Set your default programs
  5. Choose the web browser you want to use and then select OK.

Update Outlook

If you are still unable to open hyperlinks in Microsoft Outlook, check for any available updates in Outlook.

  1. Start Outlook.

  2. Select the File tab.

  3. Select Office Account.

    Screenshot of File tab
  4. Select Update Options and choose Update Now.

    Screenshot of Update Now
  5. Outlook will check for and install any available updates, which could resolve your issue.

If Outlook is still unable to open hyperlinks, use the built-in repair utility to fix it.