Software & Apps MS Office How to Make Unresponsive Hyperlinks Work In Outlook Step-by-step instructions Share Pin Email Print MS Office Outlook Word Excel Powerpoint By Heinz Tschabitscher Writer A former freelance contributor who has reviewed hundreds of email programs and services since 1997. our editorial process Heinz Tschabitscher Updated February 10, 2020 When you cannot open a hyperlink in Outlook, it is usually not the email client's fault. Rather, it is typically a result of the association that links hyperlinks to your browser becoming broken or distorted in some way. Fortunately, you can usually restore this association. Instructions in this article apply to Outlook 2019, Outlook 2016, Outlook 2013, and Outlook 2010 on Windows 10, Windows 8, and Windows 7. Fix Outlook When Links Don't Work in Email in Windows 10 Assigning a default web browser in Windows 10 could resolve this issue. Select the Start button. Begin typing default app and select Default App Settings when it appears in the search results. The Default Apps window will open. Select the browser currently listed under Web Browser. Choose a different browser, such as Microsoft Edge or Firefox, depending on what you have installed. You can select Look for an app in the Store to find and download another web browser if you wish. Close the Default Apps window and try to open a hyperlink in Outlook. Fix Outlook When Links Don't Work in Email in Windows 8 Assigning a different default web browser in Windows 8 could resolve this issue. Press the Windows key + C to open your Charms. Select the Settings charm and choose Change PC Settings. The PC Settings window will open. Select Search and apps, then choose Defaults in the left pane. Select Web Browser and choose the browser you want to use. Fix Outlook When Links Don't Work in Email in Windows 7 Assigning a different default web browser in Windows 7 could resolve this issue. Select Start and choose Control Panel. Select Programs. Select Default Programs. Select Set Your Default Programs. Choose the web browser you want to use and then select OK. Update Outlook If you are still unable to open hyperlinks in Microsoft Outlook, check for any available updates in Outlook. Start Outlook. Select the File tab. Select Office Account. Select Update Options. Click Update Now. Outlook will check for and install any available updates, which could resolve your issue. If Outlook is still unable to open hyperlinks, use the built-in repair utility to fix it.