Know When Your Account Will Expire

Inactivity will cause deactivation

Mail can be an irreplaceable thing to lose. A account can be easy to lose by mere inactivity. This applies to the free accounts rather than the paid Premium Service. For the free service, you need to log in once every six months to keep it active. That period is subject to change.

After a certain time of inactivity, a account will be closed and deleted: any emails in it not backed-up elsewhere are irreversibly lost. You don't need to send messages from a account to keep it, of course, or receive emails even; logging into the address and account is enough.

Know When Your Account Will Expire From Inactivity

A account will close automatically—and emails in it will be deleted after six months of inactivity. That period is subject to change. In the past, the period was 12 months. You need to check the current terms of agreement for The inactivity clause is under 2. Term and Termination, clause 2.4.

If you use the Premium Service from, you are not subject to the inactivity termination for the period for which you are paid. However, your account will revert to a free account if you don't stay current on your payments or renewals. That may happen if the credit card you've stored for automatic renewals has expired or been reissued, and you may have ignored notifications about it. You can easily get into a vicious circle of not checking your account or other accounts you have associated with it. When that happens, you may never see the warning about your account reverting to the free version.

How Can You Keep Your Account Active?

You can keep your account active simply by logging in. You can do that from webmail, using another email client such as Thunderbird or their mail app. You don't have to necessarily send or receive mail, but you need to perform a login at the least.

Because the terms of service for can change at any time, it is wise to log in to your account every 30 days. While the current period is six months, it has changed over the years and is bound to change again to keep their storage costs lower and to delete inactive accounts.

If you set up the account simply to have an email address you can use for identification purposes, such as to have multiple Twitter accounts, it can be easy to forget to keep your account active. You will need to set up a reminder to log in every few months.

Deleting Your Account at

You can choose to delete your account yourself using their My Account menu. Select My Account from the Home screen. It is the icon that looks like a person's head and shoulders, near the bottom of the left-hand menu.

A consequence of losing an inactive account or deleting your account is that you have now lost the use of that email address. If you have listed it elsewhere and don't have alternate ways to be reached, you may have really messed things up. Be sure you have other ways to be reached.

Was this page helpful?