How to Fix a Kindle Fire That Won't Turn On

Get your Kindle Fire up and running again

If your Kindle Fire won't charge or turn on, you might be tempted to toss it. Don't do it. First, try these troubleshooting tips. You may be able to get your Kindle charged and ready to use again.

These instructions apply to 3rd Generation Kindle Fire tablets.

Reasons a Kindle Fire Won't Turn on

How to Fix A Kindle Fire That Won't Turn On
Courtney Boyd Myers / Wikimedia Commons 

A Kindle Fire not charging could be the result of a couple different issues:

  • An issue with the charger or outlet.
  • Damaged or corrupt files on the device.

How to Fix a Kindle Fire That Won't Turn On

Anything from a new charger or a basic reset to a factory reset could get your tablet up and running again. Troubleshooting the issue could result in a rather simple fix.

Give it a chance to charge. If a Kindle Fire is charging slowly, it might not turn on.

  1. Check the charger. Using the wrong charger, or a charger that's broken, could prevent your Kindle Fire from charging and turning on. Make sure you are using the charger that came with your device or a cable and adapter compatible with Kindle Fire devices.

    Charging a Kindle Fire via a computer USB port could increase charging time or might prevent charging altogether.

  2. Plug the adapter into an outlet you know to be working, preferably in another room or on another wall. One way to test this is to plug a different device or appliance into the outlet and make sure it works before you plug your Kindle Fire into the same outlet.

    Avoid charing a Kindle Fire in an area that is very hot or very cold.

  3. Ensure that the cable is securely connected to both the adapter and the Kindle. Connect the charger to another device and plug it into the outlet to make sure the cable and adaptor are working properly. If not, charge the Kindle using a different charger that you know is working properly.

    If you have a protective case or screen, remove it and test the device without it.

  4. Perform a soft reset. A soft reset will resolve many common issues without affecting any data on the device. To do so, press and hold the Power button for 40 seconds, then release. The charge indicator light should turn on after several seconds, then the Kindle Fire should reboot.

  5. Perform a factory reset. A hard reset will restore your Kindle Fire to the settings and state it was in when it came from the factory. In effect, you will be starting from scratch and will lose any data, settings, or media downloaded to your tablet.

    To perform the factory reset, press and hold the Volume Down and Power buttons until the Amazon system recovery screen should appear. Then, using the Volume buttons to navigate and the Power button to select, select Wipe Data/Factory Reset > Yes, Delete All User Data.

    Once the reset is complete, you may need to update your Kindle Fire to ensure you have the latest firmware and software installed on the device.

    If your Kindle Fire has been unplugged for a while and you think the battery could be dead, plug the device into the wall charger and let it charge for at least 5 minutes before starting this process. Do not unplug the kindle during the reset process.

  6. Contact Amazon. If your Kindle Fire is still not turning on or charging, it might be defective. If it is still under warranty, Amazon will repair or replace your tablet.