My Keyboard Won't Work. Now What?

Problem with your computer keyboard? We've got the fix for that

Nothing is more frustrating in the computer peripheral world than a broken device. Sometimes you get lucky, and the fix is quite simple, while other times you find yourself sweating and cursing, only to realize that you need to replace the device.

Here's a list of simple troubleshooting advice for a keyboard that seems to be broken, as well as a tip on how to type with a broken keyboard. Try these first before you run out to get a new one.

Computer keyboard
Brennan Burling/Unsplash
  1. Check the batteries. This sounds simple, but it's always the best place to start. Replace the batteries if you have a wireless keyboard.

  2. Check the connection. If you have a wired keyboard, ensure the cable has not come loose from the USB port. If you have a USB receiver for a wireless keyboard, ensure this is properly plugged in.

  3. Re-pair the keyboard if you're using Bluetooth technology. Although most companies promise one-time pairing, a redo is occasionally needed. Follow these step-by-step instructions on pairing Bluetooth devices.

  4. Clean it. Keys might be sticky from too much snacking while typing. A keyboard cleaning could do the trick. The type of cleaning you can do will depend on the robustness of your device. Waterproof keyboards can take a scrubbing while others should clean up with a damp cloth.

  5. Fix a broken key. If one of the specific keys are broken, how you replace it will depend on the type of keyboard you have. A mechanical keyboard is designed differently than a quiet-key device. You can go to for a helpful video on fixing an unresponsive key on a standard and commonly found Microsoft keyboard, using just an ordinary plastic straw.

How to Type with a Broken Keyboard

If you are unable to fix your keyboard, but you still need to type on your computer until you obtain a new one, there is a workaround. Both Windows and Mac offer a built-in, on-screen keyboard you could use in a pinch.

On a Windows computer, type "on screen" into the Start search box and open the on-screen keyboard.

On a Mac, go to Apple menu > System Preferences > Accessibility and choose Keyboard. Select Accessibility Keyboard and then Enable Accessibility Keyboard.

On-screen keyboard in Windows

You can use your mouse or touchscreen to type until you are able to repair or replace your physical keyboard.