How to Fix iTunes Error 3259

Resolve this common iTunes error on Windows and Mac

iTunes window with iTunes logo

 Apple, Inc.

When connecting to iTunes, you may encounter error 3259, which is usually accompanied by one of the following notifications:

  • "iTunes could not connect to the Store. An unknown error occurred (-3259). Make sure your network connection is active and try again."
  • "There was an error downloading your music (-3259)."
  • "Cannot connect to the iTunes Store. An unknown error has occurred."

Information in this article applies to the desktop version of iTunes for Mac and Windows.

Causes of iTunes Error 3259

The iTunes error 3259 can occur when connecting to the iTunes Store or syncing with an iPhone or iPod. Potential causes include:

  • Poor internet connection
  • Outdated system settings
  • Security software installed on your computer, such as a firewall, could be conflicting with iTunes.

How to Fix iTunes Error 3259

Try connecting to iTunes again after following each of the below steps. If you're still getting the error, move on to the next option.

  1. Update your time settings. Make sure that your computer's date, time, and timezone settings are all correct as iTunes checks for this information. It's possible to change date and time settings on Mac and Windows.

    You must log in to your computer's admin account to change system settings.

    Windows 10 date and time settings
  2. Check your network connection. Confirm that your internet connection is working properly.

    Windows 10 network settings
  3. Update iTunes. Make sure you update iTunes to the latest version so that you have the latest bug fixes.

    The iTunes app for Windows
  4. Update your OS. Make sure you've got the latest updates for Mac or updates for your Windows PC.

    Windows 10 update settings
  5. Update your security software. Security software includes things like antivirus programs and firewalls.

    Windows 10 virus and threat protection security settings
  6. Disable or uninstall your security software. Test all of your security programs one at a time to isolate which is causing the problem. If turning off your firewall resolves the issue, check out Apple's lists of ports and services that are required for iTunes and add rules to your firewall configuration allowing exceptions for them.

    Uninstall apps in the Windows 10 Settings
  7. Change your system's HOSTS file. Make sure connections to Apple servers aren't being blocked by your system's HOSTS file. If you're not comfortable with the command line, Apple has a helpful article about editing your HOSTS file.

    The HOSTS file for Windows 10
  8. Contact Apple. If none of these steps fixed the problem, set up an appointment at the Genius Bar of your local Apple Store, or contact Apple Support online.

    Apple's customer support website