How To Fix It When Your Roku Remote Is Not Working

Quickly fix your remote problems from your couch

There aren't too many things that can go wrong with a Roku remote. If your Roku remote stopped working, work through this list troubleshooting steps. You'll be using your Roku TV remote to binge-watch in no time.

Roku enhanced remote

Causes of a Roku Remote Not Working

There are many reasons why a Roku remote stops working, and some are easier to diagnose than others. Usually, it's because of something simple, like dead batteries or a blocked signal. Other times, the problem may be with the remote. More often than not, the problem only reveals itself with the corresponding fix.

How To Fix It When Your Roku Remote Is Not Working

Follow these steps, in order, to get your Roku remote working properly again.

  1. Check for a blocked IR (infrared) signal. IR remotes require a direct signal free from obstructions. If there are objects, walls, or other obstructions blocking the line of sight between the Roku and the Roku remote, the remote won't work. If you can't move the obstacle, lift the remote higher to get a clear signal and point the remote at the front of the player.

  2. Check the batteries. Weak or dead batteries can make the remote malfunction. First, remove the batteries, then re-seat each battery. If the remote is unresponsive, replace the batteries and try again. If it still doesn't respond, you may need to purchase a new remote or download the Roku app from the ​Google Play Store or the App Store.

  3. Restart the Roku remote and Roku device. Remove the batteries from the remote, then remove the power cable from the Roku streaming device. Wait 5 seconds, then reconnect the power to the device. When the Roku logo displays on the home screen, reinstall the batteries in the remote. Wait 30 seconds to see if the remote re-establishes a connection with the Roku device.

  4. Re-pair the Roku remote. Repeat the pairing process. Follow the instructions to set up the remote to recognize the Roku device and vice versa.

  5. Check the HDMI connection. Roku Streaming sticks install in a TV from the HDMI port. If your device is plugged into the HDMI port, you could get some interference. To remedy this, you'll need an HDMI extension, which is available free from Roku. Make sure you have your Roku serial number handy. It should be on a sticker on the device.

    You could also move the streaming stick to a different HDMI port if the TV has one to spare.

    Moving the Roku device to a different HDMI port may mean you'll have to set up the Roku again. However, it may eliminate a faulty HDMI port from the list of potential issues.

  6. Check the network connection. Depending on whether you have a Roku player or a streaming stick, your Roku device has at least one network connection. On Roku players, most have both wired and wireless options. Streaming sticks only have wireless network connectivity.

  7. Download the Roku app. If you can't get the remote to work at all, download the Roku remote app from either the Apple App Store or Google Play Store. The app has all the features of a Roku remote, plus it makes it easier to enter a text search.

Roku Replacement Remote

If your remote is hot to the touch, stop using it immediately. Place the remote on a non-flammable surface to cool. Once cooled, remove the batteries. Malfunctioning or leaking batteries can cause overheating and can damage or render the remote useless. If this is the case, replace the remote. You can go to Roku.com or a site like Amazon that sells licensed Roku remotes and third-party compatible remotes.