Social Media Snapchat Is Snapchat Not Working...Or Is It Just You? How to tell if Snapchat is really down or if your phone is acting up by Elise Moreau Freelance Contributor Elise Moreau is a writer that has covered social media, texting, messaging, and streaming for Lifewire. Her work has appeared on Techvibes, SlashGear, Lifehack and others. our editorial process Facebook Twitter Elise Moreau Updated on October 16, 2020 The Ultimate Guide to Snapchat The Ultimate Guide to Snapchat Introduction Snapchat Basics What Is a Snapchat Story? What Are Snapchat Scores? Find People Take Screenshots Use Snapchat Maps How to Update Snapchat Snappables: How to Play Snapchat Games Snapchat Tips for New Users How to Use Snapchat on PC Sending & Deleting Snaps Send Snapchat GIFs Add Clickable Links Include Music in Your Snaps Delete Stickers on Snapchat Unsave Messages on Snapchat Delete Conversations, Snaps & Stories Engaging With Other Users Use Snapcodes to Add Snapchat Friends Save Snapchat Videos Replay Photos and Videos on Snapchat Upload Saved Photos or Videos Start a Group Chat Open a Snap Without It Saying 'Opened' How to Mute a Story About Snapchat Filters Use Filters to Make Silly Faces Create a Snapchat Filter Apply a Snapchat Filter Make a Snapchat Geotag Create a Geofence in Snapchat Snapchat Account Management Delete a Snapchat Account Reset Your Password Change Your Snapchat Username Delete or Change Best Friends Is Snapchat Down? Contact Snapchat Customer Service Essential Snapchat Privacy Tips How to Know If Someone Blocked You Make a Story Private Block Someone on Snapchat Unblock Someone Essential Snapchat Privacy Tips Snapchat Tips & Tricks How to Get Snapchat Trophies Streaks on Snapchat Explained Use Snapchat's Group Video Chat What to Do About Third-Party Apps Snapchat Emoji Meanings Funny Ideas to Make Your Friends LOL Tweet Share Email If you see the message “oops something went wrong” on Snapchat, it could be a problem with your Snapchat account, your mobile device, or even your internet connection. However, before you jump to any conclusions, you should check to see if Snapchat is down for everyone else. How to Tell if Snapchat Is Down for Everybody There are a few ways you can check to confirm Snapchat is actually down for everyone and not just you. Go to the official Snapchat Support Twitter page. Whenever there are issues affecting a large number of users, @snapchatsupport will update followers about what's going on. Go to DownDetector.com/Status/Snapchat. If there are no problems, it should say No problems at Snapchat. You can also use Down Detector to find out if Snapchat is down in specific geographical areas. Scroll down the page and select Live Outage Map to see a map of where issues with Snapchat are being reported. If the problem is on Snapchat's end, there's nothing you can do but sit tight and wait for the issue to be resolved. Causes of Snapchat Not Working Different error messages can mean that the problem is on your end. Here are the most common Snapchat errors you might see" Blocked Network: This error might appear if you have suspicious activity coming from your IP address. When Snapchat detects this, it will block the network.Could Not Connect: This error typically pops up when you're trying to use blocked third-party apps on Snapchat.Account Locked: You might find that your account has been locked if Snapchat has detected suspicious activity coming from your account. Such activities include sending spam or unsolicited snaps/chat messages.Snapchat Error 403: If you see this error, your best bet is to uninstall the app and reinstall it. How to Fix It When Snapchat Is Not Working If Snapchat is working for everyone but you, try these troubleshooting steps: Unlock your account. Snapchat accounts are often only locked temporarily, so you might need to wait 24 hours before trying to log in again. If your account remains locked after 24 hours, sign in to your account from a web browser, then select Unlock. Disable your VPN. If you're using a VPN, try turning it off. Switch to a different network, such as your mobile data or another Wi-Fi network. Troubleshoot your wireless connection. When snaps take longer than usual to send or fail to send, you might be dealing with a poor Wi-Fi or mobile data connection. There are ways to boost your Wi-Fi signal. Clear your device cache. You can also fix a frozen app download or update by clearing the data in your device settings so that you can reinstall it again. Delete the app and reinstall it. On iOS, you may need to connect your device to your computer and sync the app with your iTunes account. On Android, you might need to re-sync your Google Account to your device. Uninstall third-party apps. Uninstall any apps or plugins that use your Snapchat login information (username and password). Reset your device. If you have a rooted Android or a jailbroken iPhone, you may need to restore your device to its original state. Contacting Snapchat Support. If Snapchat still isn't working for you, try contacting the support team.