Is Pandora Down...Or Is It Just You?

How to tell if Pandora is down or if it's another issue

When you're streaming music using Pandora, interruptions can ruin the mood. Is Pandora offline? Are you experiencing error messages that don't make sense? Pandora could be experiencing some downtime, but it could be a system error on your end, too.

Common Pandora Error Messages

Like most apps and online services, Pandora often sends error messages to alert you that something is wrong. If you receive an error message, there's no need to decipher the problem further. Most error messages tell exactly what's going on.

Some of the most common Pandora error messages include:

  • Someone else is listening to your Pandora account.
  • An error has occurred with Pandora [try again].

The first error is straightforward, telling you exactly what's wrong with your Pandora service. The second error signals an internal problem for the Pandora service, leaving you with nothing to do but watch and wait for the service to return to normal.

If you receive an unclear error message, the chances are good that it's internal.

Earbuds and phone screen showing Pandora application
ManuelBurgos / iStock Unreleased / Getty Images

What If There's No Error Message?

If Pandora isn't working and you don't see an error message, it could mean a few things.

  • Pandora is down completely: When Pandora experiences serious downtime, the service might not be able to send error messages to their users. If this is the case, it's best to wait it out.
  • Pandora is out on your end: Is your browser spinning? Is an app not loading? It could be a connection or a similar problem on your end. To learn more about troubleshooting problems on your end, see Is Pandora Down for Just Me? for the next steps.

Is Pandora Down for Everyone?

If you believe that Pandora is down for everyone who uses the service, here are some steps you can take next.

  1. Check the Pandora Help website to see active Service Alerts. If something is occurring on Pandora's servers or internally, they'll note it there. If the site states an issue, Pandora is most likely down for all users.

    If Pandora's servers are down completely, the website may not load, or they might not be able to update their service alerts.

  2. Check Pandora's social media accounts on Twitter or Facebook for service updates. Companies alert their customers this way to spread the word as quickly as possible.

  3. Use online downtime detectors to check for service outages. Online tools such as Downdetector and Outage Report provide up-to-date service outage information. Visit the website and search for Pandora to see updates.

Are you able to see the Pandora screen but can't stream music? Before you move forward, log out of Pandora and log back in, as this could reset your service.

Even after checking these sources, you might not have a solution to your service problem. If Pandora is not talking about an outage and you can't find any information, it's probably a problem on your end.

Is Pandora Down for Just Me?

Take these steps to check whether the service is down only for you.

  1. If you use the mobile app, access the desktop version of the service. If neither the desktop version nor the app works, it could be a connectivity issue. Check your internet connection to make sure you're connected properly.

  2. Clear the cache in the browser to see if that causes Pandora to perk up. You can also clear the cookies while you're at it.

  3. Close the browser. Sometimes, closing the browser and leaving it to reset can be the thing Pandora needs to recharge.

  4. Delete the app and download it again. If you use a mobile app, delete it from the device and download it again.

    Is your Pandora app updated? Update the mobile app as often as updates become available to avoid bugs that cause unnecessary downtime.

  5. Restart the computer. Restarting a computer can reset a network when it becomes bogged down with too much information.

Still not working? Reach out to Pandora Customer Service to see if a problem exists with your Pandora, Pandora Plus, Pandora Premium, or Pandora Premium Family account.

If you can't troubleshoot the problem, continue to be patient. If you can access other websites or apps, the problem likely rests on Pandora's service. Continue to check periodically for updates by visiting the resources above.