Email, Messaging, & Video Calls > Video Calls Is Microsoft Teams Down... Or Is It You? How to tell if MS Teams is experiencing issues, or not By Jennifer Allen Jennifer Allen Twitter Writer Swansea University, Staffordshire University Jennifer Allen has been writing about technology since 2010. Her work has appeared in Mashable, TechRadar, and many more publications. lifewire's editorial guidelines Updated on May 22, 2021 Reviewed by Michael Barton Heine Jr Reviewed by Michael Barton Heine Jr Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. lifewire's editorial guidelines Tweet Share Email Tweet Share Email Video Calls Skype Facetime If you can't connect to Microsoft Teams, the entire service could be down, or it could just be a problem with your computer, the Microsoft Teams software, or your Microsoft Teams account. It can be challenging to figure out where the problem lies, but there are usually some essential steps and signs you can spot. Instructions in this article apply broadly to all devices capable of running Microsoft Teams. How to Tell If Microsoft Teams Is Down If you think Microsoft Teams is down for everyone, try these steps to confirm: Check the Microsoft 365 Service Status page. This is for the general health and service status of all Microsoft 365, but it tends to offer insight into the stability of Microsoft Teams. Search Twitter for #microsoftteamsdown and #teamsdown. Check the tweet timestamps to determine if other people are experiencing issues with Microsoft Teams or if it's a global problem. While you're on Twitter, you can also check Microsoft Team's Twitter page for any updates on the service. If you can't open Twitter either, then the problem is likely to be on your end or with your ISP. Use another third-party "status checker" website like Downdetector or Is The Service Down. If no one else is reporting issues with Microsoft Teams, then the problem likely lies on your end. What to Do When You Can't Connect to Microsoft Teams If you can't connect to Microsoft Teams and it seems to be working for everyone else, there are several things you can try to fix it. Make sure you've logged into Microsoft Teams correctly, either via the website or the app. If you're unable to access Microsoft Teams from the app, try using the website or vice versa. Check to see if it will work on your smartphone or tablet instead of your PC or Mac. If you're using Microsoft Teams through your web browser, clear your browser's cache and clear your browser's cookies. Scan your computer for malware. Restart your computer. It's unlikely, but there could be an issue with your DNS server. It's an advanced technique, but if you want to try switching DNS servers, there are plenty of free and public options to use. Try using Microsoft Teams with a web proxy or VPN. If none of these solutions have worked, you may be dealing with an internet issue. Contact your ISP to request further help. Microsoft Teams Error Messages Generally, Microsoft Teams tends to solely throw up error messages about being unable to log in. Typically, you can circumvent these by re-entering your log-in details or by resetting your password. If Microsoft Teams offers a message about being down for some maintenance, waiting it out is all you can do. Alternatively, if the error message suggests contacting your IT team, such as if you're trying to access your workplace's Teams channel, you should get in touch with your IT department for them to troubleshoot the issue with you. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Email Address Sign up There was an error. Please try again. You're in! Thanks for signing up. There was an error. Please try again. Thank you for signing up! Tell us why! Other Not enough details Hard to understand Submit