Is Facebook Down Right Now... or Is It Just You?

How to Tell If Facebook Is Really Down or If Your Computer or Phone Is Acting Up

Screenshot of the Facebook website

When Facebook goes down, how do you know if it's really down for everyone, and not just you?

What if this Facebook outage isn't really a full-blown outage, but just a problem with your computer, your Facebook app, or your particular Facebook account? What then?

It can sometimes be difficult to figure out if Facebook is down or if it's just you, but there are usually several signs that it's one or the other.

Keep reading for more help, including some things you can try if it's starting to look like your Facebook access problem is more a bug on your end.

See a Facebook Error Message? It... Might Be Helpful

In a perfect world, an error message you see on Facebook would tell you exactly what was wrong and what, if anything, you can do about the problem that prompted it.

Unfortunately, we live in this world - where that very, very rarely happens. It's not just Facebook, either. Most error messages are general nudges in the right direction, at best.

Here are three of the more generic messages seen when Facebook is down:

  • Sorry, something went wrong. We're working on getting this fixed as soon as we can.
  • Sorry, an error has occurred. We're working on getting this fixed as soon as we can.
  • Account Temporarily Unavailable. Your account is currently unavailable due to a site issue. We expect this to be resolved shortly.

    These errors make it sound like the problem is with all of Facebook, meaning Facebook is down for everyone, not just you, but that isn't always the case.

    See I Think Facebook is Down for Everyone! How Can I Be Sure? below for what to do next.

    Messages like these two are much more clear:

    • Facebook Will Be Back Soon. Facebook is down for required maintenance right now, but you should be able to get back on within a few minutes.
    • Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours.

    If Facebook is down with a message about some sort of maintenance, then waiting it out is about all there is you can do. Sometimes this maintenance impacts every Facebook user, but sometimes it's just a small portion. Lucky you!

    No Error Message? That Means Something Too

    Sometimes Facebook is down with no message at all. Your browser tries and tries but nothing happens and you end up with a blank screen.

    There's usually one of two reasons why you're not given some kind of error to describe whatever is wrong with Facebook:

    • Facebook is down hard, experiencing a problem so severe that they can't even squeeze a few words through the internet to tell you that they're on it.
    • The problem isn't with Facebook at all, but instead your computer or browser, smartphone or app, or internet connection.

    With no error message to go on, follow the I Think Facebook Is Down for Everyone! How Can I Be Sure? troubleshooting first.

    If that doesn't pan out, follow the I Think Facebook Is Down Just for Me! Is There Anything I Can Do? troubleshooting next.

    Tip: If you're lucky, in the absence of a Facebook-specific message, you will get something called an HTTP status code when Facebook is down.

    The 500 Internal Server Error, 403 Forbidden, and 404 Not Found error are common ones, but Facebook might be down with any of the several HTTP status code errors, all of which have their own troubleshooting, which you'll find in those links.

    "I Think Facebook Is Down for Everyone! How Can I Be Sure?"

    This is what you should do, in order, if you think Facebook is down for everyone, or you're not sure where to start:

    1. Check the Facebook Platform Status page for information about issues or downtime Facebook is experiencing. If an issue is clear, Facebook is probably down for everyone.

      Note: Keep in mind that this page is hosted by Facebook and the information provided is also directly from Facebook. Depending on the problem they're having, the information here might not be updated or this page may not even load.
       
    1. Search Twitter for #facebookdown. The first place the masses run to when Facebook is down is very often Twitter.

      Tip: Pay close attention to the tweet time stamps on the #facebookdown page. If there are a lot of very recent tweets about Facebook being down, you can be fairly sure that the problem you're having is a lot bigger than you.
       
    2. Lastly, you might want to give one or more of the many third party "status checker" websites a look. A few include Down For Everyone Or Just Me, downrightnow, Downdetector, Is It Down Right Now?, Outage.Report, and CurrentlyDown.com.

      Important: These aren't particularly reliable sources of information about Facebook being down, but they can be helpful if Facebook's status page and Twitter isn't helpful.

    If none of the sources I've listed are reporting that Facebook is down or experiencing some sort of problem, then the most likely scenario is that the problem lies with something on your end.

    Fear not, though, there's a lot you can do and it's all pretty simple:

    "I Think Facebook Is Down Just for Me! Is There Anything I Can Do?"

    Yes, there are several things you can try if Facebook seems to be working fine for everyone but you.

    Follow the troubleshooting guide below, in order, until Facebook starts working again:

    1. Make sure you're really visiting www.facebook.com. Go ahead and click my link there and see if it works. If you're using the Facebook app, make sure it's the legitimate app from Facebook, Inc.
       
    2. Is Facebook down on your browser? Try the app on your phone. If the app isn't working, try logging in via the browser on your phone or on a computer.

      Note: If this works, you'll at least have access to Facebook while you figure out what's wrong with the other way. Some of the following troubleshooting may help with that.
       
    3. Close all of your browser windows, wait 30 seconds, open one window, and then try accessing Facebook again. Do the same to your Facebook app if you're on a tablet or smartphone.

      Tip: If you think that your browser or app might not be closing, or it gets stuck and won't close, try restarting your computer or other device and then trying again.
       
    4. Clear your browser's cache if you're accessing Facebook that way. This is a really simple step that tends to fix all sorts of browser related problems.
       
    5. Clear your browser's cookies. This too is only helpful if Facebook is down for you and you use Facebook on a computer or a mobile browser.
       
    6. Scan your computer for malware. Considering how popular Facebook is, it'll probably come as no surprise that some viruses and other types of malicious software focus on interrupting your connection to Facebook.
       
    7. Restart your computer if you haven't already. This is especially helpful other websites aren't working properly either. Restarting will shutdown any lingering background apps and free the memory, which is helpful if the browser is leaking memory or some other app is using too much.

    If nothing has worked yet, you're probably dealing with an internet problem, something that's even more likely to be true if you're having trouble with sites in addition to Facebook.

    You might also want to check again to see if Facebook is down for everyone, just in case you missed something.

    Advanced Tip: While not particularly common, Facebook may not be down at all but instead the path your computer or device is taking to Facebook's servers might not be working properly. One way to test for that is to use different DNS servers than the ones you're using now.

    See How Do I Change DNS Severs? for instructions and our Free & Public DNS Servers list for a number of options.