Is eBay Down ... or Is It Just You?

Here's how to determine eBay status when it appears to be down

When you can't access pages on eBay's website, there may be a problem with eBay, or there might be a problem with your computer or device. Here's what to do to find out and rectify the situation.

Check the eBay System Status Page

If you didn't see an error message on the eBay website or app, check whether eBay is down by going to its System Status page in a web browser.

  1. Open a web browser.

  2. Go to the eBay System Status page.

  3. The System Status page presents a table that displays the nine functions, each of which has one of three symbols next to it.

    • When the site is working correctly, each function has a green checkmark in front of it.
    • If any site service is experiencing intermittent disruptions, the function has a blue Information (i) symbol next to it.
    • When there is a complete eBay outage, the page displays a red exclamation mark (!).
  4. That's it. If you see a blue i or a red !, eBay is down. If you see all green checkmarks, eBay is probably up, although there are other places to check.

Check the eBay Announcement Board

If the System Status page reports that the site is working correctly, but you're experiencing issues, check the eBay System Announcements Board. eBay posts notices of planned website maintenance, which might result in parts of the site going down or being inaccessible.

  1. Open a web browser.

  2. Go to the eBay System Announcements page.

    eBay System Announcements
  3. Any notices of planned maintenance or system issues appear in the announcements. When the There are no announcements message appears, eBay is up and running as usual.

The eBay System Status and System Announcements pages are not always up to date. Outages and disruptions impact eBay's ability to report site issues, and eBay may also be slower to detect and report such problems than its users are.

Check With Forums and Status-Checker Websites

Even when eBay shows that its website is running smoothly, check with the eBay discussion boards and other sites that track outages. It's still possible the eBay website is encountering difficulties, and this is something you can check from the eBay discussion boards and status-checker websites.

The eBay discussion boards are sources of user-generated information regarding eBay and its operation. Often, when eBay experiences technical difficulties, multiple people post about it.

  1. Go to the eBay homepage.

  2. Scroll to the bottom of the screen. Under the Community subheading, select Discussion boards.

    Discussion boards link on Ebay
  3. At the top of the screen, hover over Discussions.

  4. Under the Inside eBay subheading, select Technical Issues.

    If you can't access the eBay homepage, go straight to the Technical Issues forum.

    Technical Issues link on Ebay Discussions page
  5. Scan the forum posts for any mention of technical problems eBay may be experiencing.

As an alternative, try one of the third-party status-checker websites that are available on the web.

As with status updates provided by eBay, these aren't authoritative sources of information, but they give a good indication of whether a particular website is experiencing disruption.

Check eBay Status on Mobile Browsers

It isn't possible to check eBay's status using the mobile eBay app, but you can use a web browser on your mobile device. In your browser, head over to eBay's system status page.

Other Actions to Take to Access eBay

If the above methods didn't pin the problem on eBay, your device or connection might be the cause of your difficulties. To resolve the issue and use eBay as usual:

  • Use another device. Use a smartphone or tablet (or your computer if you've been using a smart device). If you can't access eBay through your computer's browser, use the eBay app on your handheld device. Or, access the eBay website through a browser on your smartphone or tablet. If either of these options works, the problem lies with your computer. Take one or all of the steps below to resolve the issue.
  • Close the browser and all of its windows or close the eBay app on your smartphone. Wait a minute, then open the browser and reaccess the eBay website.
  • Clear the cache. If you access eBay using a web browser or with a smartphone, clearing the cache can resolve many website-related problems.
  • Clear cookies. Clearing cookies can be as helpful as clearing the cache because cookies store how websites are loaded.
  • Run an anti-virus program. eBay is a popular website that attracts malicious software, which interferes with how a website operates on a device. Scan the computer for malware.
  • Restart the computer or device. A restart may be useful in cases where other websites aren't loading normally. Restarting frees up RAM and closes background apps that sometimes prevent websites from running correctly on a computer.
  • Check the internet connection. Even if you can load websites other than eBay without a problem, check the internet connection to see if something's up. In rare cases, it might also be worth changing the DNS servers you use to access the internet.
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