Is Disney Plus Down... Or Is It You?

How to tell if the family-friendly streaming service is having issues

Is Disney+ down just for you or for everyone? If you can't connect to Disney Plus or the Disney+ app, the website could be down, or it might be a problem with your computer or your Disney Plus app. It's important to know if Disney Plus is not working or if it's just you. Fortunately, there are some key ways in which you can figure out if the issue is you or if Disney Plus is simply not working. 

The instructions in this article apply to the Disney Plus website as well as if the Disney Plus app is down.

How to Tell If Disney Plus Is Down

If you think Disney Plus is down for everyone and not just you, try these simple steps to see if there are Disney issues afoot.

  1. Check the Disney+ Twitter account for updates on whether the service is having any issues.

    Disney Plus Twitter account

    This should always be your first port of call as the official Twitter account is a good source of up to date information.

  2. Search Twitter for #disneyplusdown. If the site is down for everyone, it's likely someone will be tweeting about it. Check for tweets but also pay attention to the tweet timestamps to make sure they're not discussing an earlier time of Disney Plus not working.

    Disney Plus down Twitter hashtag

    Can't access Twitter? Try other major sites like Google or YouTube. If you can't view them either then the problem is almost certainly on your end or with your ISP.

  3. Use a third-party "status checker" website. Popular options include Down For Everyone Or Just Me, Downdetector, and Is It Down Right Now?. All of them will tell you if Disney Plus is operational for everyone else. 

    Down Detector for Disney Plus highlighting any issues for the service

What to Do When You Can't Connect to Disney Plus

If no one else is reporting a problem with Disney Plus, then the problem is likely something on your side.

There are many things you can try if Disney Plus seems to be working fine for everyone else, but not you.

  1. Make sure you're actually visiting https://www.disneyplus.com and not an unofficial clone.

  2. If you can't access Disney Plus from your web browser, try using the Disney+ app. If the Disney Plus app seems to be down, try using the browser on your smartphone or tablet instead.

  3. Close all of your browser windows, wait 30 seconds, open one window, and then try accessing the Disney Plus site again. Do the same with the Disney Plus app if you're on a tablet or smartphone. Make sure you're actually closing down the app; learn how to close Android apps and how to quit apps on iPhone.

    If the app or browser window seems to be stuck and not closing properly, try restarting your device instead.

  4. Clear your browser's cache.

  5. Clear your browser's cookies.

  6. Check your computer for malware.

  7. Restart your computer.

  8. Sometimes, but rarely, there could be an issue with your DNS server. If you feel comfortable switching DNS servers, there are many free and public methods, but they can require more advanced knowledge. 

  9. If nothing above has fixed Disney Plus for you, you may have a problem with your internet connection. One such issue can be when you have too many devices using up your network bandwidth, but it can be more complicated than that. Contact your ISP to gain further help. 

Disney Plus Error Messages

Disney Plus can display standard HTTP status code errors such as 500 Internal Server Error, 403 Forbidden and 404 Not Found, but it can also display specific error codes exclusive to Disney Plus. Here are the most common ones.

  • Error Code 4-9: These relate to incorrect account details. Make sure everything is correct on your account, including billing details, and log in again. 
  • Error Code 13: Too many devices. Too many devices are logged in at once so the limit has been reached.
  • Error Code 31 and 73: Location issue. If you're trying to log in behind a VPN then Disney Plus won't allow it. Switch off your VPN for access.
  • Error Code 41 and 42: Playback issue. This is where the Disney Plus servers are overloaded. Come back later is the annoying answer here.
  • Error Code 83: A catch all error code that means Disney Plus is having issues. Wait it out and try again later to see if it's been resolved.

If the problem still isn't solved, try waiting it out. When Disney Plus is in heavy demand, it can throw up these error messages when the issue is on the app or website's end, not yours. You can also call its helpline at 888-905-7888.