Is CBS All Access Down or Is It You?

What to do when the streaming service is not working

If you can't watch CBS All Access, it might be because of a server issue on the streaming service's end. Sometimes, though, the problem isn't with them; it's with your devices or connections. This article explains how to:

  • Check for large-scale outages across the CBS All Access network.
  • Troubleshoot common internet and television problems on your end.

How to Tell if CBS All Access Is Down

Before you go checking your devices, you can quickly check to see if CBS is having issues or not. Try these methods:

  1. Head to Twitter and search for #CBSAllAccessDown. Look at Tweet timestamps to see if other people are experiencing the same kinds of problems you are. You can also give the CBS feed or the CBS All Access feed a look. When the All Access streaming service is experiencing major, nationwide troubles, CBS will usually post information on one or both of these feeds.

  2. Use a third-party 'status checker' website like IsItDownRightNow or SiteDown, These user-based sites will tell you if other customers are reporting outages, and sometimes can even pinpoint the exact issue or location of the problem.

    CBS All Access page on SiteDown.co
  3. As a last resort, check their Facebook page. It's normally a rah-rah page but if there is a serious problem occurring, they might post a notice here.

What to Do When You Can't Get Connected to CBS All Access

Nothing indicating a problem on the CBS side of things? Then it's time to take a look at your side. Try the troubleshooting steps; it could be something simple you can easily fix.

  1. Log in and check your account status. Confirm your account is in a paid status and that your service hasn't been blocked for some reason.

  2. Check for internet connection problems on your side. You can also check your internet speed if that seems to be part of the problem.

  3. Check all the connections between you and your device. Look carefully for:

    • Error messages from your TV or another device you're trying to access CBS All Access on. You might just need a simple adjustment to correct an error.
    • Loose connections. Wiring and cables can be unplugged or come loose, creating connection problems.
    • Input issues. If you've recently used your TV for gaming or to play a DVD, you might just need to change the Input back to TV.
    • poor HDMI connection.
    • Bad Wi-Fi connections.
    • Home electrical connections or electrical service interruptions in your area.
  4. If you're watching on a browser, try closing down your browser or forcing a full refresh on the browser tab you're in using CTRL + F5. If that doesn't work, try clearing the temporary cache in your browser.

  5. Reset your DNS cache when watching on a computer. In Microsoft Windows, you can flush the local DNS cache using the ipconfig /flushdns command in a Command Prompt. macOS users should use dscacheutil -flushcache. 

  6. Check your streaming device for problems. If you're experiencing slow speeds, lag, or the app keeps crashing you might need to clear the cache on your FireTV Stick, for instance. Roku users might need to reset the device.

    If you think something else might be happening with your device:

  7. If you're having trouble on your phone, check for things like whether or not you're in a covered service area, SIM card problems, if you've accidentally turned on Airplane mode, and that Network mode is set to the proper Auto setting for your phone.

    On Android phones, go to Settings > Connections > Mobile networks to view the Network mode setting. If you need to change the setting, tap Network mode, and make your selection. iPhone users can reset network settings, too.

  8. Still no luck? It's time to reboot your router if you're at home. If you're out and about, restart your mobile device. Reboot your Android device or restart your iPhone to see if that can get things moving again.

  9. If you're still experiencing trouble, grab that phone and call (888) 274-5343. You've tried everything else; now it's time for CBS to get involved.