Is AT&T Down... Or Is It Just You?

Find out if it's a service outage or a problem on your end

The AT&T service isn't perfect and large-scale outages can occur with its internet, mobile phone, and TV services, leaving you wondering 'is AT&T down?' Sometimes, though, the problem isn't with AT&T; it's with your devices or connections. This article explains how to:

  • Check for large-scale outages across AT&T's network.
  • Troubleshoot common internet, cell phone, and television problems on your end.

How to Tell If AT&T Is Down

If you suspect AT&T might be having a widespread outage of some sort, there are a couple of quick ways you can get confirmation.

  1. Check directly with AT&T for outages in your area. In the search box, select the service you're having trouble with, then enter your zip code.

    AT&T outage search window
  2. Search Twitter for #ATTdown. Tweet timestamps will tell you if other people are experiencing problems with AT&T like you are. While you're on Twitter, check AT&T's Help Twitter page to see if it's offering any information.

  3. Use a third-party "status checker" website like DowndetectorDownhunter, or Outage.Report. These sites offer fast information about outages reported by customers and include coverage maps and other information to show you exactly where problems are occurring.

    AT&T outage chart from Downdetector
  4. Check the AT&T Facebook page. If there's an especially large-scale problem occurring, AT&T might address it on this page.

What to Do When You Can't Get Connected to AT&T

If no one else seems to be reporting an outage, the problem is probably on your end of the equation. Here are a few troubleshooting tips to try and get things running again.

  1. Log in and check your AT&T account status. Confirm your account is in a paid status and that no services are being blocked.

  2. For all services be sure you haven't overlooked anything simple. For example, check things like:

    • Wiring and cables to be sure they correctly plugged in between devices.
    • Objects that could be blocking internet signals.
    • Wi-Fi connections.
    • Error messages from your TV, phone or computer.
    • Home electrical connections or service interruptions.
  3. Check internet connection problems on your side. You can also check your internet speed if that seems to be part of the problem.

  4. If your concern is with AT&T's television service, check carefully for:

    • Loose connections. Indicator lights can tell you if the cable box is actually plugged in and turned on; if you don't see those, it could be a wiring or cable issue causing the problem.
    • Remote control connectivity. The most common remote problem involves dead batteries so manually turn on your TV and cable box, then use the remote to turn it off. If that doesn't work, replace the batteries and try again.
    • Input issues. If you've recently used your TV for gaming or to play a DVD, it could just be that you need to change the Input back to TV.
    • A poor HDMI connection.
  5. Try rebooting your cable box if you're struggling with a television issue. If it's properly plugged in and indicator lights show it's turned on, then check the cable modem. The problem could be in the phone connected to it. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Then:

    • Confirm that other electrical devices aren't interfering with the modem: Is it located too close to computers, monitors, appliances or other electrical devices?
    • Try rebooting your modem.
  6. If you're having trouble with AT&T's cell phone network, try restarting your Android device or restarting your iPhone. If that doesn't solve the problem, check your phone's:

    • Airplane mode. Be sure it is not turned on.
    • Wi-Fi calling status. If should be turned on if you're in an area with poor coverage. You can use Wi-Fi calling on Android phones or make Wi-Fi calls from an iPhone, too.
    • Data Roaming features. Turn Data Roaming off and back on if you've been traveling; your phone could have moved between networks and somehow gotten hung up in the wrong network. Note: This could result in additional charges depending upon your service agreement.
  7. If you've tried all these things and your service still isn't working properly, contact AT&T customer service.

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