I Can't Sync My iPod With iTunes

An iPad resting on a laptop computer


If you try to sync your iPod, iPhone, or iPad with iTunes on Windows and some error prevents iTunes from completing the requested task, you'll encounter an error like:

  • iTunes could not connect to the iPhone because an unknown error occurred (0xE8000065)

Try one of four solutions to resolve the error.

Upgrade iTunes

Using an out-of-date iTunes version can sometimes cause iPod, iPhone and iPad sync problems. Upgrade to latest iTunes version, restart Windows, and then try to synchronize again.

While you're at it, verify that you've got Windows fully patched by checking Windows Update for any pending software installations.

Check Your Firewall

Firewall software installed on your machine may be blocking iTunes. Sometimes security software settings can be too restrictive and block programs that need system resources. To check if your firewall is the cause, temporarily disable it and try to sync your Apple device. Reconfigure your firewall settings if this was the problem.

Some corporate networks may block the specific ports that iTunes uses to connect to Apple. Check with your system administrator or company help desk if you must sync a company-sponsored Apple device with iTunes while on a business network.

Verify Driver Integrity

Check to see if the Apple Mobile Device USB driver is working in Device Manager.

  1. To view Device Manager, press Win+R. Type devmgmt.msc in the Run box and press Enter.

  2. Look in the Universal Serial Bus Controllers section by clicking the + icon next to it.

  3. If this driver has an error symbol next to it, right-click it and choose Uninstall. Then click the Action menu tab at the top of the screen and select Scan for Hardware Changes.

This process uninstalls your Apple device driver then reinstalls it. This driver governs the hardware that supports the connection—it's different from the iTunes software.

Adjust Power-Management Options

Tweak the USB power management option. While still in Device Manager, and with the Universal Serial Bus Controllers section still expanded:

  1. Double-click the first USB Root Hub entry in the list. Click the Power Management tab.

  2. Clear the box next to the Allow the computer to turn off this device to save power option. Click OK.

  3. Follow steps 1 and 2 until all the USB Root Hub entries have been configured. Restart Windows and try to sync your Apple device again.