InMotion Web Hosting Review

The best shared hosting option we’ve seen

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What We Like

  • The best U.S.-based customer support anywhere

  • Reliable uptime and quick response to infrequent outages

  • Fast speeds even for the base plans

  • A great value with all the developer extras

  • Fantastic interface to get in and get out and get the job done

What We Don't Like

  • Higher price than the competition

  • A few long-term outages in prior years

  • Hosted e-mail is unsecured and collects spam

InMotion web hosting is a cut above the rest, by far. Not only do they offer the best customers service in the industry, but they deliver fast speeds, reliable uptime, and lots of extras to make even the pickiest customers happy.

InMotion Hosting carries an A+ rating with the Better Business Bureau, and although its services cost slightly more than the competition, they're worth every penny because of the extensive features and perks (think unlimited bandwidth, fast speeds, free e-mail, an intuitive user interface, and more). Want to see why they're the name in the game? Read on to see our findings after taking InMotion Hosting for a spin.

Levels of Service: Tiered for Shared, VPS & Dedicated Server Options

InMotion Hosting offers tiered levels of service for all its products. Over the past 15 years, we have extensively used and tested their shared hosting, VPS, and dedicated services. InMotion Hosting also provides reseller hosting if you want to start your own web hosting service. With that service, you can brand the cPanel for each client and bill directly through the backend for an additional revenue stream.

InMotion Web Hosting
 Courtesy of InMotion

Focusing on their shared web hosting option; it is by far the best service out there. The “Launch” plan is the beginner option, and it limits you to only two MySQL databases and two websites. If you jump up to the “Power” plan, you get unlimited websites and 50 databases to play with. Their highest-tier is the “Pro” plan which offers unlimited everything. Most users will want to go with the “Power” plan for the best value and features. You never know when you might need that third database.

All plans come with a free domain (for the first year), free SSL, unlimited space, InMotion Hosting e-mail, and unlimited bandwidth.

Platform: Apache Linux 

All InMotion Hosting shared plans come standard with Apache and Linux and the standard cPanel. Unlike some hosting vendors, InMotion Hosting also offers PostgreSQL databases along with MySQL. It’s nice to have a choice.

Storage: Plenty for Everyone 

Each tier for shared InMotion Hosting comes with unlimited storage. However, the basic “Launch” plan limits you to two full websites, and the “Power” plan limits you to six. The “Pro” plan allows you an unlimited number of sites.

Bandwidth: Unlimited & Fast Speeds

InMotion Hosting lists each of their shared plans with unlimited bandwidth. However, each plan, as you go up, offers double the speed and processing power due to hardware upgrades like additional RAM and faster CPUs.

Registration Process: Nice and Easy

Setting up an account with InMotion hosting couldn’t be easier. Along with choosing your plan, filling out name, address, and payment information, you can register your free domain and even choose to install your favorite CMS system while you are at it. They do offer some up-sells at the checkout, but you can skip them easily if you want.

Domain & Site Management: Everything You Need

With a single InMotion Hosting login to their AMP Panel, you have access to dozens of helpful links like account notifications, billing, payment options to change how you pay for hosting, DNS zone editor, SSL certificates and more. From this initial login, you can open the cPanel as well.

Advanced Options: A Nice Snapshot of Stats in the Sidebar 

The InMotion Hosting branded cPanel is the classic Linux version with some excellent features such as website stats, last login details, IP address, disk/database/domain usage and current user information right in the sidebar. The cPanel includes the usual web hosting tools and features along with a bunch of extras including a support center, language switcher, one-click install for dozens of programs and apps, PHP Pear packages, Perl modules, and merchant account resources for e-commerce.

The InMotion Hosting branded cPanel is the classic Linux version with some excellent features such as website stats, last login details, IP address, disk/database/domain usage, and more.

Administration: Easy User Management and Restriction 

From inside the Linux cPanel, you can quickly change your user password or create accounts for multiple users with different levels of access. The “User Manager” tool allows you to set up new accounts in seconds with strict quotas for e-mail, FTP and you can designate access to only a single directory or the whole server.

InMotion Hosting E-Mail: Free, But Spam-Filled

Even the lowest tier plan comes with unlimited hosted e-mail. You can easily set up as many accounts as you want from the cPanel. InMotion Hosting does include spam filters, encryption, and a whole host of options such as autoresponders, e-mail forwarding, address imports, and even a link to set up Google MX records if you outsource your e-mail to Gmail. However, over years of using the hosted e-mail service, we found it to be somewhat insecure, and we received a lot of spam. Our recommendation is to host your e-mail with Gmail and run it through the MX records on the InMotion Hosting server.

Key Features: Best User Interface Around 

One of the things that we like best about InMotion Hosting is their interface. Navigating the cPanel is easy because the icons are separated into intuitive groups that make sense and make it easy to find what you need fast. The AMP panel has a lot of helpful, quick links, so you don’t even need to visit the cPanel to register a new domain, transfer in another domain or update your billing account. Whether you are a developer or owner of the web hosting plan, this is a big deal. Some of the other hosting vendors have confusing navigation making it challenging to find even the most basic options to complete the task. We really appreciate the metrics to review website statistics and the ability to block abusive IPs. We also like the built-in security and constant monitoring of servers. More than once, InMotion Hosting had alerted us to issues before we even realized they were happening.

InMotion Hosting also has a link called “Account Technical Details.” This link shows you a temporary URL that you can use to access your website before the domain is linked (to keep it private until it is complete). It may seem trivial, but it is not, and when you don’t have this option, it can make developing a website and accessing it challenging before the domain is registered and propagated.

We also like the built-in security and constant monitoring of servers. More than once, InMotion Hosting had alerted us to issues before we even realized they were happening.

Another key feature that developers will like is that InMotion Hosting does not limit your php.ini settings and you can install multiple php.ini files anywhere on your server as well as access files to manipulate server settings. Again, this is an essential feature for programmers and software developers.

The cPanel also allows you to change the PHP version, which is often necessary to make older sites work. InMotion also has another feature that others do not; the ability to set up two-factor authentication, which gives us a secure feeling knowing that our control panel is less likely to be compromised.

InMotion Web Hosting
Courtesy of InMotion

Technical Support: The Best We’ve Ever Seen

One of the best tests of quality is how well the support stacks up. InMotion Hosting has fantastic customer support! They really care about the quality of their products and services, and they want to make you happy. We have called them at 4 a.m. and gotten a US-based technician who was friendly, knowledgeable, and helped resolve our issue within minutes. This feature alone is worth using InMotion Hosting.

Price: Well Worth The Extra Money

With InMotion Hosting, you are going to pay more. But you know what they say: “you get what you pay for,” and this couldn’t be truer with InMotion Hosting. The bottom line is, the extra cost is well worth the value and options you get even at the lowest tiers.

Competition: InMotion Hosting vs. GoDaddy 

When stacked up against the competition, InMotion Hosting is usually a bit more expensive but what they offer is priceless. The extra security, unlimited space, bandwidth, e-mail, and free SSL, combined with the developer tools and outstanding support, put them over the top, where GoDaddy falls short. GoDaddy's customer reviews frequently point to downtimes and trouble getting refunds, not to mention the constant upsells. You will pay a bit more per month with InMotion Hosting, but when you need support for your website at 4 a.m. and get a real person who can help you instantly, it will be worth it. InMotion Hosting is simply a cut above the rest.

Final Verdict

Hands-down, the best shared hosting out there.

We can’t say enough good things about InMotion Hosting, from the top-notch security, unlimited space and bandwidth, e-mail, and free SSL, we highly recommend them as the shared web hosting product around for individuals and businesses.

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