How to Update Your Fitbit

Keep your fitness tracker up to date

The Fitbit is a reliable and useful fitness tracker, but occasionally the company issues bug fixes, new features, or functionality enhancements that require an update. Here's how to update your Fitbit to the latest firmware and take advantage of all your device has to offer.

This article pertains to updating all Fitbit devices. Before you begin the firmware update, charge your device and confirm you have the latest version of the Fitbit app installed on your phone or tablet. 

How to Update Your Fitbit via the Fitbit App 

Before you begin your Fitbit firmware update, charge your device and make sure you have the latest version of the Fitbit app installed on your phone or tablet. Note that updates can take up to an hour to complete.

Firmware updates become available only if you turn on all-day sync and let the Fitbit app run in the background. Adjust your phone's settings to let the Fitbit app run in the background.

  1. Launch Fitbit from your phone's home screen. 

    The main Fitbit App Dashboard
  2. Tap the pink update banner displayed on screen.

    You'll see this banner only if an update is available.

  3. Follow the on-screen instructions and keep the device close to your synced phone or tablet.

    If you update at midnight, you may see incorrect steps for the following 24 hours. Try to avoid this time of day for updates.

  4. You're done!

How to Update Fitbit via the Fitbit.com Dashboard

Updating your Fitbit via the Fitbit.com dashboard is a little trickier than using the app. You'll need a Bluetooth connection with your PC or Mac, either via built-in Bluetooth or a Bluetooth dongle. You also need to have the latest version of Fitbit Connect installed. 

  1. Select the Fitbit Connect icon, located near the date and time on your PC.

    On a Mac, this is located in the top right hand corner alongside other dashboard icons and the time and date.

  2. Select Open Main Menu.

    Fitbit Connect Main Menu
  3. Select Check for device update.

  4. Log into your Fitbit account, if prompted.

  5. If an update is found, the Fitbit will update automatically. Otherwise, you'll see a screen telling you that your Fitbit tracker is already up to date.

What to Do If Your Fitbit Update Failed

Fitbit won't update? Here are some tips on what to do.

If you can't see an update banner in the app, don't worry. That means your Fitbit tracker is up to date and you don't need to do anything.

  • Make sure the battery life on your device is at 50% or more.
  • Ensure your internet connection is reliable. The update will fail if your connection drops out suddenly.
  • Try turning your tracker off and on again. 
  • Try the firmware update again. Sometimes, a second attempt will work successfully. 
  • If you've already tried via the app, try updating via Fitbit Connect or vice versa.